IT Manager - CRM Development
IT Manager - CRM Development
Posted on :
05-07-2025
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1 Vacancy
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Job Description
Job Description
Title: IT Manager CRM DevelopmentLocation: Phoenix AZ (in-office)
This is a leadership role managing a team that delivers mission-critical CRM solutions built on Microsoft Dynamics 365 CE. You will play a central role in maintaining and advancing the CRM platforms used across multiple business lines and environments supporting student and partner engagement systems in a hybrid on-prem/cloud architecture.
Your role:
- Lead a cross-functional CRM development team including engineers analysts QA and support staff with a focus on mentoring and continuous improvement
- Oversee the architecture and design of CRM systems aligning technical solutions with strategic business goals
- Plan and manage CRM projects ensuring milestones are met and initiatives stay on track and within budget
- Serve as the internal expert on Microsoft Dynamics 365 CE helping drive functionality across multiple environments
- Manage vendor relationships and third-party services supporting the CRM ecosystem
- Collaborate with leadership to define IT strategy and identify opportunities to modernize and extend CRM capabilities
- Enforce system security protocols and ensure compliance with internal IT policies
- Monitor daily operations and provide escalation support as needed to resolve technical issues
- Maintain documentation across CRM systems processes and integrations
- Evaluate and implement tools or enhancements that improve reliability scalability or performance
What youve got:
- Bachelors degree in IT Computer Science or related field
- Deep expertise with Microsoft Dynamics 365 CE including design configuration and deployment in enterprise settings
- 5 years of experience in IT leadership ideally in roles managing development or CRM-focused teams
- Strong grasp of the full SDLC with proven success delivering production-ready solutions
- Experience working in hybrid cloud/on-prem environments using Microsoft Azure
- Ability to manage competing priorities while maintaining focus on long-term goals
- Skilled communicator able to collaborate across technical and non-technical stakeholders
- Familiarity with IT budgeting and resource planning
- Relevant certifications in Microsoft technologies or Agile/Scrum methodologies preferred
- Sound judgment structured thinking and clear decision-making capabilities
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Required Experience:
Manager
Employment Type
Full-Time
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