Family Resource Rep
Family Resource Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and not-for-profit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit .
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Department Overview
Family Services is staffed with supportive caring professionals who assist families in many aspects of the hospital and community that fall outside of the specific care of their child. Such services include way-finding operator services consumer health information parenting and community information and resources access to computers (internet and email) assistance in filing for financial benefits and medical assistance and Star Studio - Childrens in-house TV.
Position Summary
This position staffs the Welcome Center providing first point of contact services and direction to patient and families visitors and staff to the Hospital. The role involves providing check-in badges and health screens for all in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.
License/Certification/Registration required No
Education:
*High school diploma or equivalent required. Two year degree or college equivalent preferred.
Experience:
*Two years of Customer Service experience.
Knowledge/Skills/Abilities:
*Excellent communication skills with the ability to effectively present information and respond to questions from the public.
*Ability to work under stressful conditions managing time prioritizing initiatives and effectively multi-task.
*Familiarity with and experience with use of de-escalation techniques.
*Ability to work both independently and as a team member in fast-paced environment.
*High level proficiency with computing and administrative functions including 45 typed WPM GroupWise email or equivalent Instant Messenger confirming appointments navigating multiple databases concurrently.
*Prefer experience with electronic medical record systems (EMR).
*Call Center experience preferred.
*Ability to detect irregularities such as security risks facility and safety hazards and emergency situations.
*Ability to comprehend numerous organization policies procedures concepts and to be able to make decisions using discretion and interpretive judgment.
*Sensitivity to cultural diversity different languages needs and coping styles.
*Bilingual preferred.
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I-9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Employment Type
Full Time
