Customer Liaison Manager
Customer Liaison Manager
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Job Description
Customer Liaison Manager
Glasgow / Prenton
Salary from 69200 to 86500
Plus up to 20% annual bonus Family Health Cover and Car Allowance
Permanent/Hybrid
Closing Date: 11/07/2025
Help us create a better future quicker!
At SP Energy Networks our focus is on harnessing technology and innovation to create the networks of the future. Our team is building a dynamic network to meet the changing demands for electricity and increasingly renewable electricity safely securely and sustainably in the communities we serve.
At SP Energy Networks we know people are central to building a better future quicker and we are seeking new talent to join our team.
What youll be doing
As Customer Liaison Manager you will work closely with Strategic Connections Distribution Policy and District teams to align customer engagement with SPENs commercial objectives and regulatory obligations. You will lead the development and continuous improvement of internal processes to ensure effective consistent and high-quality customer interactions playing a pivotal role in delivering a first-class service experience across the organisation.
Lead Customer Engagement: Manage both digital and face-to-face engagement with existing and prospective customers ensuring a consistent and high-quality experience.
Dispute Resolution: Act as a lead contact for resolving customer disputes and managing escalations.
Customer Satisfaction: Drive improvements in customer satisfaction aligned with incentive mechanisms under the Ofgem Distribution Licence.
Event Delivery: Organise and deliver the Distribution Connections Summit providing updates insights and a forum for customer feedback.
Policy Communication: Establish new engagement channels to address policy changes and recurring customer queries.
Cross-Sector Collaboration: Work closely with NESO Transmission Operators (TOs) and Distribution Network Operators (DNOs) to promote a unified approach to customer service.
Digital Tools Development: Create and implement online resources to support customers in submitting applications with greater confidence and understanding.
Customer Service Excellence: Build a high-performing customer service function and act as a key escalation point for complex issues.
What Youll Bring
A degree in communications marketing business or a related discipline
Experience in team management.
Previous experience within a regulated industry.
Minimum Criteria
Demonstrable experience in customer engagement ideally within a related field.
Strong stakeholder communication and engagement skills.
Commercial awareness and strategic thinking.
Advanced problem-solving capabilities and a commitment to service excellence.
Proven track record in project delivery or management preferably in a relevant area.
Whats in it for you
As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.
At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:
36 days annual leave
Holiday purchase perfect your work/life balance with extra annual leave
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology Vouchers save more and spread the cost of your technology purposes
Count us in pledge to reduce carbon emissions and help fight climate change
Electric Vehicle Schemes to help you transition to green/clean driving
Cycle to Work scheme and public transport season ticket loans
Options to purchase dental insurance private medical insurance health cash plan and annual health assessments
Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. And were taking it very seriously. Were investing >5.5 billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.
Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
JulyRequired Experience:
Manager
Employment Type
Full Time
