Compensation range:

Your rate of pay will be based on applicable experience

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services and our mission is to elevate the health of the communities we serve. As a Planetree organization we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion human connection and mutual support. If you feel called to make a meaningful impact through empathetic person-centered care and thrive in a culture that values collaboration and purpose we welcome you to join our team.

POSITION SUMMARY:

The Coordinator is responsible for demonstrating and maintaining a higher level of knowledge and expertise in relation to all areas of insurance plans and selection. They are to be an expert in verification of validity of effective insurance coverage the necessity of authorization and obtaining benefits. They act as a front-line financial resource. The goal is to maximize the likelihood of submitting clean and payable claims while advocating on behalf of the patient. The Coordinator will accurately collect and analyze all required demographic insurance financial and clinical data elements necessary to register and book patient appointments under close supervision support coordination of scheduling procedures support clinic with maintaining and monitoring all surgery schedules to maximize block utilization. They will create a friendly cooperative impression through all interactions with internal and external customers and works independently to prioritize and manage multiple priorities in a fast-paced environment. Key responsibilities include insurance verification insurance requirements and maintaining authorization approval. They will help patients navigate through their surgical checklist and insurance requirements ensuring success in the program. Patient interaction is an essential part of this position. They are knowledgeable of all private and government payers including contract terms hospital financial assistance and discount programs and communications with Enloes Financial Team as necessary. Must be able to work independently and within a team environment. Interacts frequently with providers clinical clerical and Patient Financial Services staff.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

• Two years of medical billing patient access patient registration or clinic/hospital registration experience
• Knowledge of ICD 9/10 Coding and CPT codes

Desired:

• One year of Financial Counseling experience in a hospital or physician office setting
• One year of pre-registration and/or insurance verification experience in a hospital or physician setting
• EMR (electronic medical records) experience
• Medical Terminology

SKILLS / KNOWLEDGE / ABILITIES:

The incumbent must demonstrate the ability to effectively utilize Microsoft office software applications and healthcare A/D/T software applications. Must have excellent telephone and interpersonal skills to maintain a high degree of rapport with physicians managers co-workers employees patients and the public. The incumbent must demonstrate the ability to conduct an effective patient interview to determine financial ability and identify financial assistance options available to uninsured and/or under-insured patients. The incumbent must demonstrate a comprehensive understanding of government and commercial insurance contracts and eligibility and assist with enrollment processes when applicable. The incumbent must demonstrate a working knowledge of the healthcare revenue cycle. The incumbent must demonstrate the ability to accurately estimate patient out of pocket amounts due at time of service. The incumbent is responsible for maintaining accurate and complete account documentation in the electronic patient record. The incumbent must comply with all state federal and local regulatory requirements. This position interfaces with all levels of personnel within the hospital. The incumbent must show sensitivity for the patient and family and maintain strict confidentiality. The incumbent must demonstrate the ability to work with staff patients patients family members and visitors in accordance with the medical centers core values and code of conduct. The incumbent must represent Enloe Health in a positive and professional manner. The incumbent must demonstrate the ability to follow instructions and work quickly and accurately in a fast-paced environment. The incumbent must demonstrate the ability to organize and prioritize assignments. The incumbent must demonstrate reliability and dependability by reporting to work as scheduled. The incumbent must demonstrate the ability to work independently and within a team environment. The incumbent must demonstrate the ability and willingness to be flexible and adapt to change. Ability to compile data into a useable report format. Must be able to fulfill essential functions of job. Behavior should be reflective of Enloe Health core values.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees including but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as its earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at get more in-depth benefits and coverage information or email to receive a full summary of benefits.