Field Application Engineer
Field Application Engineer
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1 Vacancy
Job Description
About Us:
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fast-paced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Whats the role
Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways including product demonstration formal and custom training classes telephone and on-site support programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.
Sound Interesting
Heres what youll do:
Provide technical consultation to field sales personnel and the Industrial Metrology (IM)
dealer network in matters relating to advanced applications and systems.
Facilitate the flow and accuracy of technical information to the field sales force.
Maintain a focus on advanced applications and new ZEISS technology.
Support the introduction of new products into the North American Market.
Provide technical training programs to the field sales personnel and IM dealer network.
Plan prepare and perform high quality customer demonstrations both in-house and in the
field as needed.
Provide technical after-sales support for customers to help insure successful use of ZEISS
systems.
Provide customer training as needed to supplement the Applications Engineering staff.
Provide support for all Carl Zeiss Industrial Metrology systems
Respond to all customer related software/applications support questions.
Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
Aid with software & system testing in support of product development.
File accurate software performance reports.
Provide technical after-sales support for customers to help ensure successful use of our system.
Provide applications expertise for necessary project-related activities
Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
Estimate anticipated Gage R&R results.
On-site implementation of quoted application items.
The ability to understand and support IT related issues
Windows Operating System knowledge.
Networking.
Database Management.
The ability to understand Statistical Process Control (SPC) concepts.
The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
Other duties as required.
Do you qualify
A four-year degree in Engineering Computer Science or Physics is required. Equivalent work-related experience may be considered.
- Able to read and understand engineering drawings.
- Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
- Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
- Self-starter comfortable working independently.
Working Environment:
Ability to write clear and concise technical reports.
Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.
Excellent problem-solving skills with the ability to work independently from problem statement to solution.
Ability to learn independently to find solutions to potential customer measurement problems.
Willing to travel approximately 75% of the time.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-MosherZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).
Employment Type
Full-Time
