Cardio Diagnostic Technician II - Heart Center

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Facilitates open professional (verbal nonverbal written) communication which includes active listening and teaching to achieve mutual understanding role modeling by example. Communication to promote both work efforts and problem resolution is clear providing the highest quality service during every customer and patient encounter.

• Fosters a positive and constructive teaching environment by engaging co-workers in learning opportunities that are valuable and in alignment with business objectives. Role models peer-to-peer accountability towards improvement of department score for employee engagement.

• Performs diagnostic electrocardiograms (12 lead EKGs) and Holter monitor exams that require precise placement of electrodes to the assigned area for accurate EKG data. Proactively identifies issues and how to address them for optimum results.

• Performs exercise/treadmill Stress Tests including documentation of patient vital signs symptoms and tolerance of exam.

• Executes exercise/treadmill Stress Tests protocol proficiently as directed by the Cardiologist.

• Provides care for the physical needs of patients when conducting the EKG Holter exams and Stress Tests. Educates patients on the required care of the monitoring unit and electrode care who require inpatient or outpatient Holter monitoring. Helps drive improvement of department score for patient satisfaction through peer-to-peer accountability for service standards.

• Provides direct assistance to physicians and other health care team members during diagnostic exams.

• Identifies changes or abnormalities in EKG morphology when performing exams or processing data. Takes corrective action or communicates immediately when appropriate to proper personnel for the best results.

• Reviews the quality of EKG tracings for the patient care team and interpreting physician.

• Ensures all patient care equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.

• Provides accurate and complete documentation of patient procedures. Enters charges at the time service is delivered when applicable.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively minimizing incidental overtime and prioritize daily tasks assisting coworkers as needed.

• Identifies and presents areas for innovation efficiency and improvement for department projects and shared governance activities.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a technician and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• High School Diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)

• One year experience as a technician performing a variety of electrocardiograms (12 lead EKGs) Holter monitor applications or Stress Tests. Will consider internal candidates with six months experience as a Cardiology Diagnostic Technician I

• BLS - Basic Life Support or Instructor (AHA) AND
• Certified EKG Technician (CET) from NHA or NPS; or Certified Cardiographic Technician (CCT) from CCI; for Certified EKG technician (ECG) from ACA; or Nationally Registered Certified EGK Technician (N (NRCEKG) from NAHP.

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills and competency assessments

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Possesses basic computer knowledge; operates multiple computer systems to include Hospital/Radiology/Cardiology Information Systems and Office software to maintain patient and exam documents

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including organizing workflow and actively participating in problem-solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed 470000-square-foot full-service acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus located at the intersection of I-45 and TX 242 is a medical office building which opened in 2016. Medical Office Building 1 includes a breast care center cancer center & infusion center orthopedics & sports medicine rehabilitation services wellness services and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.