Service Supervisor- Midwest
Service Supervisor- Midwest
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
We are searching for a technically minded professional with administrative and supervisor capabilities to join the Service Team. This position reports directly to the Regional Service Manager. The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities
- Daily Work Scheduling and Reporting
- Manage Open Tickets
- Dispatch and schedule Technician work
- Review and approve Closed Ticket information
- Supervisory Role
- Build Relationships with all Technicians and Customers
- Lead new Technician Hiring
- Perform annual reviews and performance coaching
- Review Technician Expenses and PTO
- Parts and Inventory
- Assist Technicians and Customers with parts identification and sourcing
- Build Estimates and Invoices
- Request Field Parts Shipments
- Technical Support
- Provide Technical and logistics support to Regional Technicians
- Customer Interface
- Serve as the first call for regional customer Warranty and Non-Warranty requests
- Work with customers to track and schedule PM services
- Promote maintenance labor and parts sales
- Service Leadership Team
- Participate in both Technical and Non-Technical Service Leadership meetings
Position Qualifications
- Technical Knowledge of Automotive Heavy Equipment or Electric Vehicles
- Supervisory Experience
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them per a schedule
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (PowerPoint Excel Word)
- Bachelors degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Required Experience:
Manager
Employment Type
Full-Time
