Customer Service Specialist
Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to make a meaningful impact on the environment and the community Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and central New Hampshire.
About Pennichuck Corporation: At Pennichuck we specialize in the collection storage treatment distribution and sale of potable water ensuring that our communities have access to safe and reliable water. With a strong presence in both regulated water utility operations and non-regulated water management services we are at the forefront of water sustainability and innovation.
Why Pennichuck Be a Part of Something Bigger. At Pennichuck your work will directly impact the health and well-being of our communities. Join us in our mission to provide clean safe and reliable water services.
Join Our Team: We are looking for passionate and qualified candidates to join our team and contribute to our mission of delivering exceptional water services. If you are driven by a commitment to sustainability innovation and community service Pennichuck is the place for you.
Job Responsibilities:
- Provide customer support to ensure that customer inquiries and concerns are addressed promptly and effectively
- Address customer inquiries and resolve customer issues in a timely manner to include but not limited to the following:
- Billings notices and payments
- Transfer of Property
- Water Quality
- Elevate customer issues to appropriate person or department as needed
- On an ongoing basis:
- Update name address and phone number changes
- Set-up payment plans or payment arrangements with customers
- Record all customer inquiries comments and complaints on the customers account in Notes
- Set up Pending records and final read appointments for Property Transfers
- Set-up appointments for new meter sets high bill complaints meter in/water on meter out/water off etc
- Process requests for Water Quality reports
- Log complaints for dirty water or no water and forward to appropriate departments
- Setup new accounts in Munis
- Retrieve and follow up on voicemails and emails
- Direct payment signups
- Process WaterTight enrollments
- Send PT program mailings and noncompliance notifications
Qualifications: High School Diploma
- Customer Service Specialist I
- This is an entry level position requiring some level of experience in customer service within an office or bank environment.
- Customer Service Specialist II
- Three (3) to five (5) years of experience of progressive in customer service in a utility or related industry.
What We Offer:
A robust total rewards salary which includes health insurance 401K a pension plan and more.
Opportunities for professional growth and development.
A supportive and inclusive work culture.
Apply Today: Are you ready to make a difference Apply now and become a part of the team!
Pennichuck is proud to be an Equal Employment Opportunity Employer. Please visit Experience:
Unclear Seniority
Employment Type
Full Time
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