Account Director, Platform Success - IQVIA Digital (Remote)
Account Director, Platform Success - IQVIA Digital (Remote)
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Job Description
To be eligible for this position you must reside in the same country where the job is located.
IQVIA Digital powers exceptional brand experiences delivering innovative solutions based on a customer-first insights-driven and integrated omnichannel provide authenticated privacy-enhanced data and analytics innovative fit-for-purpose healthcare technology and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data advanced analytics technology solutions and clinical research services for the life sciences industry. Learn more at
At the center of IQVIA Digital sits our IQVIA Media Operating System a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning buying and analytics teams with the tools they need to do their job and do it well. By simplifying workflows that used to take days into seconds integrating functionality that used to require multiple vendors into one and providing faster and deeper insights than anyone in the industry we are helping healthcare marketers cut their costs move faster and drive measurable results all without having to pick up the phone.
Platform Success is a diverse group of problem solvers with boundless curiosity. Together we build trusted client partnerships that produce mutual wins through collaboration empathy and a readiness to challenge the status quo. We look for people who are consultative analytical technically minded and passionate about driving real results.
Were rapidly growing and looking for super-curious passionate and driven individuals to join our team. Our people are our greatest asset and were committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships provide programmatic social and email consultation and ensure our clients are wildly successful on the marketing initiatives theyre running across the operating system.
Role: The Account Director is the senior leader responsible for driving the growth retention and overall success of a portfolio of high-value client relationships. Acting as the strategic partner and escalation point for Account Managers the AD ensures that client needs are met with proactive solutions data-driven insights and a structured approach to account management. The AD works closely with internal stakeholdersSales Product Trading and Leadershipto align business priorities identify expansion opportunities and optimize platform usage to drive long-term revenue.
Key Responsibilities
- Strategic Client Growth & Retention: Develop and execute long-term account strategies that align with client business goals deepen engagement and maximize revenue potential. Own the health and trajectory of each assigned account ensuring proactive risk mitigation and client success.
- High-Impact Client Escalations & Relationship Management: Serve as the executive point of contact for complex client challenges ensuring timely resolutions that reinforce trust and partnership. Navigate high-stakes discussions balancing demands with business objectives to drive outcomes.
- Leadership & Team Enablement: Mentor coach and develop Account Managers setting clear KPIs and fostering a culture of accountability and performance. Ensure AMs are executing against client objectives with precision and consistency while maintaining strong cross-functional collab.
- Revenue Expansion & Upsell Strategy: Identify growth opportunities by evaluating client performance platform adoption and market trends. Work closely with Sales to craft and present upsell and cross-sell solutions that drive incremental revenue.
- Proactive Performance & Insights: Partner with Trading and Analytics teams to translate data into actionable recommendations ensuring clients maximize platform value. Regularly lead Quarterly Business Reviews (QBRs) to align on performance renewals and future investment strategies.
- Industry Thought Leadership & Influence: Act as a trusted industry expert providing clients with guidance on market shifts regulatory changes and evolving best practices. Represent the company in high-profile client meetings events and industry forums.
- Account Framework & Operational Excellence: Implement a structured repeatable approach to account management ensuring scalability consistency and predictability in client outcomes. Optimize workflows between CS Trading and Product to enhance efficiency comms and resolution.
Success in This Role Will Look Like:
- Building Trusted Client Partnerships: Strengthen relationships with key accounts contributing to high renewal rates reduced churn and deeper client engagement.
- Supporting Growth and Platform Engagement: Identify opportunities to expand client investment through thoughtful upselling and cross-selling while encouraging broader use of platform features.
- Collaborating for Impact: Bring account strategies to life support the growth of Account Managers and foster strong internal collaboration to deliver great outcomes for our clients.
Qualifications:
- Bachelors Degree required.
- Seven years of related experience.
- Expert understanding of omnichannel digital media strategy primarily programmatic social and email.
- Familiarity with healthcare marketing and industry dynamics including regulatory considerations and the unique needs of pharmaceutical clients.
- Hands-on experience with media planning tools ad tech platforms (e.g. DSPs ad servers) and marketing analytics platforms.
- Proven ability to manage and grow strategic client relationships with a focus on retention upsell and long-term value.
- Strong analytical skills with the ability to interpret complex data sets and translate insights into strategic recommendations.
- Excellent communication and presentation skills with experience leading executive-level discussions.
- Experience developing processes and tools for team use focused on improving efficiencies and client satisfaction.
- Demonstrated success in mentoring and developing team members with a collaborative and empowering leadership style.
- Ability to work cross-functionally with Sales Product Trading and Analytics teams to align on client goals and drive outcomes.
- Highly organized and self-directed with the ability to manage multiple priorities in a fast-paced evolving environment.
- Passion for innovation in healthcare marketing and a desire to make a measurable impact on patient outcomes through technology.
#iqviadigital
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $79600.00 - $221900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Director
Employment Type
Full-Time
