Veterinary Client Service Representative
Veterinary Client Service Representative
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Job Description
Description
Client Service Representative - Thrive Urgent Care
Turnersville NJ
Shift/Schedule - Full time including weekend rotations
Thrive Urgent Care located in Turnersville New Jersey is conveniently located just outside of Philadelphia in South Jersey. We are looking for an energetic motivated individual to join our team as part of Thrive Pet Healthcares community.
The team at Thrive (Turnersville) is a friendly welcoming team that supports one another in growth mentorship and a friendly culture. As part of a large community of hospitals located in a local community you will enjoy getting to know clients and having the benefits of Thrives resources nationally.
Experience and Skill Requirements
- 1-2 years client service experience (veterinary customer service preferred)
- Enjoys creating an exceptional client experience from the first phone call
- Excellent customer service and phone skills
- Attention to detail
- Excellent communication skills both verbal and written
- Demonstrates the ability to work in a fast-paced environment
- Fast learner with the desire to grow
- Able to remain calm in stressful situations
- Ability to show empathy and compassion with clients and team members
- Is not afraid to face challenges and work through obstacles in the moment
- Schedule flexibility
The client service team at Thrive Urgent Care creates value and experience from the first call a client makes to the hospital. Our entire team strives to be collaborative supportive dedicated and devoted to each other and the community. Our team is a close team that is not afraid to step outside of any comfort zones to help one another They are supportive collaborative and want each other to succeed. We also believe that having fun in our day while remaining productive is a great motivator!
Primary Job Responsibilities:
- Responsible for ensuring great client service during all interactions
- Answering high volume calls and prioritizing importance of calls
- Monitor client flow from check-in to check-out
- Records Management
- Data Entry
- Accurately relay information to clients
- Process payment transactions
- Ability to prioritize client/patient flow based on presenting symptoms and presentation
- Work closely with team members and remain cooperative and respectful
About the hospital:
Thrive Urgent Care in Turnersville NJ is a large modern facility close to 3 other Thrive network hospitals which helps a local network of general practice emergency urgent care and some specialty. We are currently open 7 days a week 10am to 10pm closed holidays. We are a fairly new hospital that has build an amazing reputation for good client service compassion and empathy. We are conveniently accessible to families on their way to vacation at the beaches with their fur babies in case they have an urgent veterinary need.
Benefits - our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short-term and long-term disability plans we offer eligible team members:
- Competitive pay
- 401(K) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for pet adoption
- Employer sponsored childcare and elder care
- Discretionary funds and FREE CE courses
- Pet Perks and veterinary service discounts
- Student Loan Management
- Paid bereavement for direct family members including pets.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
