Transit Technology Coordinator
Transit Technology Coordinator
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$ 5029 - 6525
1 Vacancy
Job Description
PLEASE NOTE: Salary is dependent on experience. Yamhill County typically hires between steps 1-4
Yamhill County has one regular full-time position for a Transit Technology Coordinator. The Transit Technology Coordinator is responsible for day-to-day operations of customer facing and mobile information technology for Yamhill County Transit. This includes handling service requests by system users and tracking maintaining and reporting of hardware and software inventories. The Coordinator is responsible for supporting the planning coordination installation and oversight of mobile technology systems customer information tools and vehicle-mounted equipment used by Yamhill County Transit (YCT). This includes real-time systems onboard radios and cameras GTFS feeds AVL systems and fare collection technologies. This position plays a key role in cross-functional collaboration coordinating with maintenance teams contracted operators and vendors to ensure all fleet and facility customer facing mobile technology systems are functioning documented compliant and aligned with agency service standards. This position maintains YCTs various inventories utilizing database management systems.
A key component of this position is working closely with the mobile technology vendors the YCT service provider IT department and the Yamhill County IT department as necessary in scheduling repairs and hardware/software installations for the various users of YCT information and mobile technology tools. This position will support software operations questions. This position is the point person for YCTs knowledge base run books inventories for mobile technology and will ensure all users (county and sub-contractor employees) have access to and complete vendor training on the technology systems appropriate for their role within the organization. This position will either reasonably handle mobile technology requests and service calls and handle the situation or work with vendors/help desk staff to resolve issues. This position will consist of a substantial degree of communications both written and verbal with users managers at all levels of the organization and external vendors or other contacts.
SUPERVISION RECEIVED:
Works under the supervision of the Transit Manager
SUPERVISION EXERCISED:
Supervision is not a responsibility of this class; however an experienced employee in this class may provide direction to vendors interns and staff working on assigned projects installations or inventory systems. May be required to coordinate some duties of staff in the absence of the Transit Manager.
DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Serve as the frontline point of contact for the department in supporting system users. Take customer requests and either resolve the request or assign the task to the appropriate IT staff person mobile technology vendor. Receive and respond to incoming calls e-mails or requests by county and sub-contractor staff regarding hardware and software problems for YCT customer facing and mobile technology equipment and software.
Department expert and key contact for new employees and current employees on customer facing and mobile technology hardware software applications training etc.
Ensure the training materials used by Transdev for drivers maintenance staff dispatchers road supervisors etc. include detailed instructions/protocol for all assets/equipment owned by the County and used by Transdev staff. (radios cameras destination signs securement systems scheduling systems real time information systems camera systems at the Transit Center access to restrooms at the TC system assist with FOBS as necessary
Manage and track the overall inventory of YCT information and mobile technology equipment peripheral equipment used by county and Transdev staff and installed on YCT bus fleet and dispatch center. Have knowledge and skills or obtain these skills to develop and maintain numerous transit inventories in an Access Data Base system.
Transition the 3rd party knowledge base and run books to a YCT system to ensure all inventories are current and maintained.
Conduct research and manage procurement process for YCT technology related purchases. Monitor budget versus actual performance and advise the Transit Manager of the status of the mobile technology budget and operating costs.
Work with transit technology vendors and assist with initial (and remote) diagnosis analysis and resolution of transit technology problems for various end users. Implement and recommend corrective hardware software and training solutions when necessary.
Primary support to county and sub-contractor staff members to assist in user set-up and security and identifying training needs on various applications. Ensure employees and contract staff know where and how to access applications training and troubleshooting options.
Support customer service objectives by maintaining public facing digital and print information and ensuring updates are accurate and accessible to the public in the necessary formats. Working with Transit Program Coordinator on YCT updates and Rider Alerts etc.
Assist Grant Management Analyst on fleet inventory and identification badges and FOB system as needed.
Perform purchasing for the department on technology related purchases. Work with Transit Manager and Grant Management Analyst to prepare request for quotes create purchase orders provide details for processing invoices obtain hardware software or other equipment quotes as needed.
Perform general office administrative duties such as correspondence serve as liaison and coordinate with county transit admin staff and sub-provider Transdev staff on customer and mobile technology related projects programs and day to day activities.
Manage tickets to vendors and work with Access Tech the third-party support services company. YCT may transition the knowledge base/run books and information in the Access Tech portal to a system YCT manages if it is the best approach.
Manage customer related information on the buses such as required notices ad panel information bus schedule and rider alert information hard and electronic version ensure auto announcements camera systems and PA and other customer facing systems are managed and maintained and provide current and required information.
Develop necessary standard operating procedures and protocol for technology related systems utilized in the day-to-day operations for YCT.
Oversees mobile and facility-based transit technologies
Coordinates installations and maintenance with Maintenance Manager and vendors managing timelines safety and service standards.
Be a high energy enthusiastic problem solver. Search for solutions to complex technical issues and be able to communicate with non-technical customers.
Maintain tracking systems to ensure compliance with software licensing requirements for the county.
Performs other duties as assigned.The Benefits
Yamhill County offers generous employee benefits:
- 15 paid holidays per year.
- 19.5 days of Flexible Earned Time (FET) accrual in the first year (based on an 8-hr day).
- PERS (Public Employee Retirement System) - 100% employer funded contributions.
- Full health benefit offerings with employee premiums starting as low as $58.82/month for 2024 to2025 plan year. *
- Qualifying employer for public service student loan forgiveness.
- 3% COLA increase effective 7/9/2025.
*Subject to the AFCSME Collective Bargaining Agreement (7/1/2023 6/30/2026).
Yamhill County has approximately 109000 residents and is a very desirable place to live in the heart of the Willamette Valley wine country. Yamhill County is home to Linfield University and Chemeketa Community College in McMinnville and George Fox University and Portland Community College in Newberg. Yamhill County is centrally located in the Willamette Valley within proximity to the Oregon Coast the Portland and Salem metropolitan areas and the Oregon Cascade Mountains. Wide varieties of indoor and outdoor recreation opportunities are available. We have the benefits appeal and superior quality of life found in a small-town community while enjoying active social and cultural lifestyles found in larger metropolitan areas.
Required Information
Under the provisions of the Immigration Reform and Control Act of 1986 any person hired or rehired is required to provide evidence of identity and eligibility for employment. Yamhill County does not offer VISA sponsorships. The County verifies the valid work authorization of each employee using Form I-9 and the E-Verify Program.
Yamhill County is an Equal Employment Opportunity Employer and values diversity.
All qualified applicants are encouraged to apply. Applicants are considered for employment based on their qualifications without regard to race religion gender sexual orientation national origin age marital or veteran status medical condition or disability or any other factor prohibited by law or regulation. Veterans are encouraged to apply. Do not include information or photos that would identify those personal traits. Documents included with this identifying information will be removed from the application packet.
Some positions require a criminal history check and a review of driving record. All County positions require regular prompt and consistent attendance.
Accommodation Under the Americans With Disabilities Act
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources at or via email at .
Veterans Preference
Under Oregon law ORS 408.225-408.238 veterans who meet the minimum qualifications for a position may be eligible for hiring preference. If you think you may qualify a Veterans Hiring Preference Form MUST be completed and submitted with the application along with other supporting documentation. For the form and information for this process please click here. (Download PDF reader)
If you need assistance with completing an application for employment or with obtaining a Veterans Hiring Preference Form please contact Human Resources at or via email at .
Knowledge Skills and Abilities
KNOWLEDGE OF:
Desktop systems hardware and software management.
Current and future practices terminology and principles of transit information technology.
Local and wide area networking principles and operations.
Organizational procedures in tracking and maintaining a large number of assets.
Confidentiality rules related to the operation of county functions and network information.
Customer service practices that are required to meet and exceed end-user expectations.
Administrative office procedures and practices.
Transit and fleet technology GTFS real-time information and demand response scheduling tools (CTS Connexionz etc.) Mobile technology cameras radios destination and LED signs Quantum securement systems.
SKILL IN:
Oral written and one-on-one communications with technical and non-technical users.
Diagnosing understanding and problem solving related to complex computer systems and operations.
Procurement of technology equipment and applications
Microsoft office suite and particularly excel spreadsheets and access database and other inventory control systems
Organizing objectives and prioritizing work.
Transit mobile technology systems; CAD/AVL Security Cameras real-time information systems etc.
Troubleshooting and field reporting.
Coordinating vendor projects and timelines.
ABILITY TO:
Quickly analyze operational issues with complex computer equipment.
Interpret non-technical communications in order to serve customers with skill and professionalism.
Maintain cooperative and effective working relationships with other employees supervisors and the citizens.
Perform administrative tasks including documenting via electronic systems.
Function in a team environment.
Prioritize and manage multiple projects
Collaborate with contractors and staff.
Maintain accurate records and respond in real time.
Attend work as scheduled and/or required.Minimum Experience and Training/Other Requirements
MINIMUM EXPERIENCE AND TRAINING:
- Associates degree in a relevant field.
- Two (2) years of experience in transit fleet systems or tech coordination.
- Experience with installations and vendor management and customer information systems preferred.
Course work in computers and information systems may be substituted for experience. College business school or specialized training is preferable. Any satisfactory equivalent combination of experience and training which ensures ability to perform the work will be considered.
OTHER REQUIREMENTS:
Ability to secure and maintain a drivers license valid in the state of Oregon or an acceptable alternative means of transportation. May be required to drive a county vehicle. Employees authorized to operate a private vehicle on County business are required to carry a valid drivers license and liability insurance minimums as outlined in ORS 806.070.
May be subject to successful completion of a background check.Work Environment/Physical Demands
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY:
Office and field-based work and uses a computer(s) software telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical that of an office. This position will sometimes require travel to bus stops vehicles and vendors and other office areas and locations. Respect for and understanding of those various work environments is necessary. Work may involve travel for training and meetings from time to time. The employee may encounter frequent interruptions throughout the workday. It may require occasional evening/weekend hours.
The employee is regularly required to sit talk or hear frequently required to use repetitive hand motion handle or feel and to stand walk reach bend push pull and lift up to 20 pounds regularly and 30 pounds occasionally.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements are representative but not all inclusive of minimum levels of knowledge skills and abilities. To perform this job successfully the employee must be able to perform each essential duty satisfactorily.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Required Experience:
IC
Employment Type
Full-Time
