Director, Patient Services Temporary Full-Time (up to 12 months)

Join us as a Director and lead the delivery of high-quality patient-centered care across your region. This is your opportunity to combine clinical expertise with strategic leadershipshaping programs guiding teams and building strong partnerships that drive integrated innovative health care within Ontario Health atHome.

Take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Ontario Health atHome is looking for an experienced leader for our Patient Services team. The successful applicant will be reporting to the VP of Patient Services the Director is responsible for leading the delivery and implementation of patient care programs within a defined region of Ontario Health atHome. This role combines clinical expertise with strategic leadership overseeing program development quality standards budgeting and team performance. The Director will build strong partnerships across the health system to ensure integrated high-quality and patient-centered care.

What do we offer

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Flexible work location

What will you do

• Provide strategic leadership and oversight for Patient Services programs within a designated portfolio and region of Ontario Health atHome ensuring alignment with provincial priorities and excellence in care delivery.
• Lead manage and support a team of Managers including staffing budgeting mentorship and performance management to meet organizational and patient care goals.
• Monitor daily operations and service delivery to ensure adherence to policies clinical best practices and quality standards taking corrective action as needed.
• Oversee the development implementation and evaluation of operational and clinical programs processes and initiatives with a focus on continuous improvement patient safety and community responsiveness.
• Manage financial performance of the portfolio including identifying budget requirements addressing variances and ensuring cost-effective service allocation.
• Resolve complex service issues and provide expert guidance on patient care matters risk management and emerging needs across the care continuum.
• Lead or support change management staff education and training initiatives related to new programs technologies and policies.
• Develop and maintain strong partnerships with internal and external stakeholders including hospitals service providers and community agencies to ensure integrated patient-centered care.
• Represent Ontario Health atHome on committees working groups and projects to advance system-wide quality integration and innovation.
• Promote a positive inclusive workplace culture that aligns with the organizations mission vision values and commitment to equity diversity and anti-racism.
• Perform other duties as required.

What must you have

• Minimum 57 years of healthcare experience including 35 years in progressive leadership roles with a strong background in managing patient service programs in community care settings.
• University degree in a healthcare-related discipline required; Masters degree preferred.
• Current membership in good standing as a Regulated Health Professional (RHP) with ongoing maintenance of professional credentials.
• Possess strong critical thinking skills with a positive solution focus
• Strong strategic and operational planning capabilities with in-depth knowledge of Ontarios healthcare system including Ontario Health atHome programs and services MOH MLTC MCCSS and community health agencies.
• Proven leadership in managing multi-sector patient services initiatives with expertise in facilitation negotiation problem-solving and driving innovation and continuous improvement.
• Deep understanding of case management transitional care issues service provider contracts and the evolving role of Ontario Health atHome within the broader healthcare landscape.
• Demonstrated ability to design and implement effective processes across complex systems involving multiple stakeholders.
• Knowledge of community resources healthcare provider roles and system integration best practices.
• Strong communication conflict resolution and presentation skills.
• Exceptional ability to build and maintain collaborative relationships with internal teams and external partners across healthcare settings (e.g. hospitals long-term care community programs).
• Skilled at leading and motivating teams fostering inclusive partnerships and resolving conflict to support effective program development and delivery.
• Politically astute and tactful representing Ontario Health atHome with professionalism and integrity.
• Strong listener and communicator able to facilitate the exchange of ideas share best practices and ensure stakeholder engagement to achieve strategic goals.
• Valid Ontario drivers license and access to reliable personal transportation.

What would give you the edge

• Experience managing a team in a hybrid work model environment.
• Experience working with diverse multicultural patient groups in community settings.
• Experience managing in a unionized healthcare and community care environment is an asset.
• Preference will be given to candidates who are proficient in both official languages.

Who are we

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers primary care providers hospitals long-term care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patient-centred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

JOB TITLE: Director

DIVISION/DEPARTMENT: Patient Services

REPORTS TO: Vice President Patient Services

JOB TYPE: Temporary Full-time (up to 12 months)

SALARY: $139978.41 - $167141.12

Equity Inclusion Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and anti-racism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.