Senior Supervisor Customer Experience North Europe
Senior Supervisor Customer Experience North Europe
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Job Description
Senior Supervisor Customer Experience North Europe
Are you ready to make an impact
Do you have a passion for supervising teams and projects Do you thrive in a fast-paced environment where your ideas and solutions directly influence a companys success If so Stryker is looking for you. Please send us your resume in English.
What we offer:
Collaborative and Inclusive Environment: Join a team that values diversity and inclusion fostering a supportive and innovative workplace
Professional Growth: Access continuous professional development opportunities including training workshops and career advancement programs
Competitive Benefits: Receive a competitive salary comprehensive benefits package and additional perks such as wellness programs and employee discounts
Work-Life Balance: Enjoy a healthy work-life balance with remote work options
Stryker ERGs: We have many Employee Resource Groups (ERGs) which foster an inclusive workplace e.g. Strykers Allies for All Abilities (3A) Strykers Allies for Equality (SAFE) Strykers Womens Network (SWN) Strykers Emerging Professionals (SEP) etc.
What youll do:
- As Senior Supervisor Customer Experience you will lead and manage a team of representatives and specialists
- Manage performance and implement learning and development initiatives to improve customer experience
- Be responsible for team motivation setting objectives performance reviews development and engagement
- Build relationships with internal and external stakeholders to develop and grow customer relationships
- Lead projects and deliver insights and recommendations
- Drive key initiatives identify improvements and escalate issues where necessary
- Monitor KPIs and take action to ensure all SLAs and KPIs are met
- Deal with escalated issues/cases
What you need (required)
- University degree plus 4 years experience in a customer facing role (5 if no degree)
- Previous team management experience
- Previous project management experience
- Ability to recruit develop and engage high performing teams
- Knowledge of the end-to-end supply chain and OTC processes
- Fluent English
- Advanced knowledge of MS Excel MS Outlook MS Word
- Good ERP system knowledge
- Knowledge of Power BI and data analysis
- Knowledge of quality assurance and process mapping
- A high degree of relationship building skills self-awareness and emotional intelligence
- Highly customer focused
- Strong collaborator which sets high performance standards
- Strong internal drive and motivation to make a difference and add value to an organisation
- Positive optimistic mindset and can-do attitude
What you need (preferred)
- Experience with reverse logistics and consignment type business (such as Medical Device Healthcare Markets)
- Experience with continuous / process improvement
- Experience of working with Oracle and Salesforce
- 2nd European language (any Nordic language or country based)
Preferred location is in the Nordics Malm/Sweden or Vantaa/Finland but with flexibility towards Amsterdam/Netherlands or Diegem/Belgium.
Travel Percentage: 20%Required Experience:
Manager
Employment Type
Full-Time
