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You will be updated with latest job alerts via emailVSA is a 155-year-old independent social care charity based in the North East of Scotland. We provide a wide range of essential services that support older people children and families individuals with mental health and neurodiversity needs as well as over 2000 unpaid carers. Our mission is to provide the best of care and support to enable the community to fulfil its potential.
We are currently seeking a Farm Customer Service Lead for Easter Anguston Farm - one of VSAs most treasured assets and a key part of our transformation strategy. This is a rare opportunity to join a dynamic values-led charity in a hands-on operational role where community purpose and enterprise come together.
Easter Anguston Farm is more than just a farm; its a destination in the making. A 90-acre inclusive therapeutic and family-friendly space with ambitious plans for growth community engagement and environmental stewardship. Were creating something special with and for the people of Aberdeen and Aberdeenshire and we need the right person to help deliver that vision on site.
Reporting directly to the Commercial Manager the Farm Customer Service Lead will be responsible for ensuring that the farm is public-ready welcoming and safely managed on a daily basis. You will oversee the practical operation of the site including managing a team of 20 volunteers and coordinating activities to support a high-quality visitor experience. This role also plays a critical part in ensuring cohesion between the three on-site teams - commercial therapeutic care and compliance/site maintenance - helping all teams work collaboratively and efficiently.
This position is ideal for someone who thrives in a busy public-facing environment and has excellent organisational skills attention to detail and a passion for creating positive inclusive spaces. Your management will help ensure that commercial activities complement and enhance our therapeutic aims while safeguarding the integrity of the farm as a community-centred space.
The post is full-time (35 hours per week) with on-site working required Friday to Sunday and two additional flexible days during the week. Its a role that offers practical variety people interaction and the chance to be part of something meaningful and impactful.
If youre enthusiastic solutions-focused and excited by the idea of contributing to a thriving values-driven community destination wed love to hear from you.
Salary: 32304 per annum
Hours: 35 hours per week - (on-site working required at EAF Friday to Sunday 9am-5pm with two additional flexible days during the week also on site at EAF to be agreed with line manager in advance) - It is expected that work outside these hours will sometimes be required due to the nature of the role.
Location: Easter Anguston Farm Peterculter Aberdeen
Purpose of Job:
The Farm Customer Service Lead will be responsible for the smooth day-to-day running of Easter Anguston Farm ensuring it is a safe well-presented and welcoming public destination. This role supports the delivery of VSAs values-led commercial strategy by managing site activity coordinating volunteers and serving as the key operational link between commercial therapeutic care and site compliance teams. The postholder will help maintain the farm as a vital inclusive space for the community supporting both income generation and therapeutic outcomes.
Key Responsibilities:
Skills Knowledge & Experience:
Essential:
Desirable:
Values & Cultural Fit:
Qualifications:
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Full-Time