Senior Application Support Specialist

What is the opportunity

An opportunity exists for a Specialist Application Maintenance within the RBC Wealth Management Trading group. This role requires the candidate with advanced Windows and Unix/Linux based development background to provide expert knowledge to lead Transformation/SRE initiatives and providing 7x24 application support for the Wealth Management trading applications which integrates with various RBC internal applications. You will also be responsible for the maintenance and support of UAT IST and production environments. You will also be responsible for all implementing changes arising from projects; enhancements and fixes to all environments. You will participate in troubleshooting and fault isolation process of application problems as well as investigation and analysis of application failures.

What will you do

• Responsible for the maintenance Technology Currency Risk and Cyber Security and transformation/SRE initiatives for assigned applications as well as contribution to Application Roadmaps and AppDev Initiatives.
• Supports trading applications works closely with Sr. Business Analysts on complex production gaps or issues.
• Proactively assesses research and analyses business and system issues/needs exploring alternative options to recommend solutions and designs that meet business requirements.
• Manages and supports release activities in Prod/UAT/Pre Prod environments. Supports QA testing in QA/Pre Prod environments.
• Develops implementation and contingency plans ensuring verification is performed. Manages joint production testing and deployment projects and co-ordinates implementations.
• Provides input and co-ordinates with DBA in creating new and modifying existing database structures based on required functionality.
• Performs performance tuning (working with SAs/DBAs/Infrastructure) to improve performance over multiple functions.
• Provides on-call expertise of applications database etc. specifically in business critical situations. Ensures accurate technical documentation or Production system and processes and coordinates/provides end-user application training as required.
• Works closely with functional areas (Trading Desk Operations Risk Finance) to coordinated requirement gathering and new functionality implementation. Organizes and participates in walkthrough reviews of all technical specifications programs and unit test plans.

What do you need to succeed

Must have:

• Minimum 3 to 5 years of experience as a software engineer with advanced technical knowledge and skillset with Windows Technologies - Windows 11 .NET Framework C# MS SQL.
• SRE capabilities focusing on system reliability monitoring detection automation and tooling - Jenkins Rundeck Ansible PagerDuty Dynatrace monitoring.
• Strong technical skills with Unix/Linux AIX Cloud Knowledge of deployment tools Deployment tools: UCD Helios GitHub.
• Professional experience on large projects/programs with multiple applications and interfaces Communication and presentation/facilitation skills and experience.
• Ability to recommend technology solutions that meet sponsor/stakeholder needs Conflict and issues resolution and escalation

Nice to Have:

• Previous exposure to various trading environment such as Equity Options Mutual Funds and Fixed Income Trade Flows from order to settlement is a good to have.
• Knowledge of Red Hat OpenShift Java JWS Tomcat IntelliJ IDEA Kafka IBM MQ Mongo DB FIX IBM DB2 to assist with the support and maintenance of Unix/Linux based applications.
• Experience working in an Agile Scrum environment Understanding of IT Standards Methodologies.
• Experience with SOX Cyber SRE and Audit requirements

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

#LI-POST

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.