Data & AI Business Analyst

Location: Melbourne

Ways of Working: Hybrid 2 days in office and 3 days from home

Term: Permanent Opportunity

Who are we

Guild Insurance is Australias leading provider of insurance solutions for allied healthcare professionals. For over 60 years weve been providing exceptional products services and unparalleled customer experiences driven by a genuine care for our clients professional and financial well-being. With over 140 industry partnerships and 80000 customers nationally we are uniquely positioned to offer insurance our customers can depend on.

Why Join Us

• Be part of a transformative journey: Help shape the future of insurance through cutting-edge AI and data-driven solutions.
• Work with purpose: Contribute to a trusted Australian-owned insurer with over 60 years of experience supporting professionals and businesses.
• Collaborative and innovative culture: Join a team that values curiosity continuous improvement and cross-functional collaboration.
• Access to modern tools and platforms: Work with leading technologies like Databricks Microsoft Fabric Tableau and Power BI in a dynamic environment.

What youll do

As a Data & AI Business Analyst at Guild Insurance you will play a pivotal role in driving our AI-powered transformation by bridging the gap between business needs and technical solutions. Youll work across underwriting claims policy administration and customer service to identify opportunities where data and AI can deliver value. From defining use cases and gathering requirements to supporting model development and ensuring regulatory compliance youll help shape and integrate intelligent solutions that enhance decision-making and operational efficiency across the business.

Key Responsibilities of the role

• Collect analyse and interpret large datasets using advanced analytical techniques and AI/ML models
• Collaborate with cross-functional teams to understand business requirements and translate them into actionable data insights
• Develop and implement data-driven strategies to enhance operational efficiency customer experience and revenue growth
• Ensure AI solutions are aligned with regulatory standards and ethical considerations
• Continuously explore new data sources and technologies to stay ahead of industry trends and drive innovation
• Communicate complex analytical findings to stakeholders through compelling data visualisations and presentations
• Communicate project goals and outcomes to stakeholders and support change management and adoption

Knowledge experience and skills we are looking for

• Minimum 5 years experience as a data business analyst with hands-on involvement in BI and AI solution delivery
• Strong proficiency in data analytics tools such asSQL R Tableau Power BI and Excel with experience inprompt engineering techniquesfor GenAI (LLMs)
• Familiarity withAI/ML concepts including feature engineering and model validation and the ability to collaborate effectively with data scientists and engineers
• Skilled inbusiness process mappingrequirements gathering anduser story creation with experience usingAgile frameworkslike Scrum and Kanban and tools such asJira and Confluence
• Experience applyingLean or Six Sigmamethodologies for process improvement

Our employee experience:

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers and everyone contributes to make a real difference by supporting the people our communities rely on.

What we offer

• Competitive benefits: Includes a remuneration package with annual incentives paid parental leave enhanced long-service leave and an extra day of paid leave.
• Flexible work environment: Hybrid working model (2 days in office 3 days from home) to support work-life balance.

• Employee wellbeing and perks: Access to wellbeing initiatives learning opportunities staff discounts and an innovative Employee Assistance Program.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness dignity and respect. We are open to candidates that may require a part-time arrangement of 4 days per week.

If you have any questions please email Sandra at Please do not apply via email

Lets thrive together!