Student Affairs Assistant PT

FUNCTIONAL RESPONSIBILITIES:

• Provides answering service to incoming telephone calls in the administrative suite.
• Direct all inquiries to the appropriate departments and persons.
• Provides information to all visitors and assists in locating appropriate persons and departments when needed.
• Completes reports mailings and other clerical assignments.
• Provide general information about admissions registration financial aid orientation assessment and business support.
• Assist with all special projects and mailings as well as provide filing data entry telephone and clerical assistance for the various departments in Student Affairs.
• Read and understand forms for all departments and provide proper forms to customers.
• Verify completeness of forms and accompanying materials. Maintain an appropriate inventory of necessary student materials.
• Assemble information packets requested by the Admissions office.
• Greet visitors and students clarify and answer general questions and/or enter students into the queuing system to be seen by an SSP.
• Direct students to the correct location or refer them to Student Services Professional.
• Distribute general college and Enrollment Center information (e.g. catalogs/program brochures/course descriptions and forms) to students.
• Function effectively in a team environment. Maintain working knowledge of emergency/safety procedures as provided by the supervisor.
• Be knowledgeable of the locations of the electronic and hard copies of procedures when applicable to deliver information as needed to customers.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

Minimum Qualifications

• Familiarity with general office and telephone equipment and procedures required. Computer experience preferred.
• High School Diploma GED or equivalent experience is required. Keyboarding skills.
• Ability to operate word processing/computer equipment.
• Basic knowledge of Microsoft applications.
• Ability to operate a copier and other office-related equipment.
• Willingness and ability to provide Tier 1 level student support using various software applications (queuing student financial). Strong communication and organizational skills.
• Pleasant disposition good attitude and ability to get along with others. Strong customer service and interpersonal skills.
• Demonstrate evidence of ability to successfully work in a team environment.

Preferred Qualifications:

• An associate degree or equivalent preferred. Formal secretarial/clerical training with experience operating a multi-line phone system is preferred.
• Bilingual preferred or Bilingual ability is a plus.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.