Surveillance Investigations Manager

The Manager Surveillance Investigations is responsible for protecting the assets of the casino ensuring the integrity of gaming operations and food & beverage operations and maintaining a safe environment for guests and employees. This position involves the use of advanced surveillance technology and investigative techniques to detect document and investigate instances of fraud theft cheating and other illegal activities. The Manager Surveillance Investigations works closely with surveillance personnel security staff casino management and law enforcement agencies.

Essential Duties

• Conduct thorough investigations of suspected fraud theft cheating and other illegal activities committed by patrons or employees in accordance with established policies and procedures.
• Utilize surveillance equipment including CCTV systems digital recording devices and other technologies to monitor casino operations and gather evidence.
• Analyze surveillance footage financial records and other data to identify patterns trends and anomalies that may indicate fraudulent or illegal activity.
• Document all investigative activities findings and evidence in a clear concise and accurate manner preparing detailed written reports.
• Maintain a thorough knowledge of casino games rules regulations and internal controls.
• Stay up to date on the latest trends and techniques in casino cheating fraud and theft.
• Identify vulnerabilities in casino operations and security systems and recommend measures to prevent future losses.
• Ensure compliance with all applicable gaming laws regulations and company policies.
• Maintain the confidentiality of all investigations and sensitive information.
• Perform other duties as assigned by the Surveillance Director.

Skills and Abilities

• Excellent observation analytical and critical thinking skills.
• Fluency in English required; second language a plus.
• Strong knowledge of casino operations and food & beverage operations gaming regulations and internal controls.
• Proficiency in the use of surveillance equipment and technology including CCTV systems digital recording devices and POS software.
• Ability to interpret and analyze financial records and other data.
• Excellent written and verbal communication skills with the ability to clearly and concisely document findings and present information.
• Strong interpersonal skills with the ability to interact effectively with a variety of individuals including casino personnel and law enforcement.
• Ability to maintain composure and exercise sound judgment in stressful situations.
• Ability to work independently and as part of a team.
• Strong ethical standards and a commitment to maintaining confidentiality.
• Proficiency in Microsoft Office Suite (Word Excel Outlook).

Job Requirements

To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands

The position requires the ability to sit for extended periods while monitoring surveillance systems as well as the capacity to walk and stand for prolonged durations as operational needs dictate. Candidates must possess sufficient manual dexterity to operate a computer keyboard mouse and other related equipment efficiently. Visual acuity with or without corrective lenses is essential for accurately observing surveillance footage. Additionally clear hearing and effective verbal communication skills are necessary to perform the duties of the role successfully.

Work Environment

The work environment in a casino surveillance room is highly secure fast-paced and technology-driven requiring continuous focus and attention to detail. Team members operate in a confined indoor setting with minimal distractions to ensure the integrity of surveillance operations. The role involves working a variety of shifts including nights weekends and holidays to maintain coverage 24/7. Collaboration with other surveillance personnel and departments is essential and discretion professionalism and confidentiality are critical to success in this environment.

Work/Educational Experience

• Must be at least 18 years old possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
• Bachelors degree in criminal justice or related field AND two (2) years experience in a Supervisory position
  • or Four (4) years experience in a Management position
  • or Two (2) years experience in a Supervisory position within Resorts World
• Six (6) years related Surveillance work experience

Required Experience:

Manager