Forest Grove Eye Clinic, Front Office Coordinator

Pacific University achieves excellence and distinction by investing in exceptional people to think care create and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse sustainable and dedicated to discovery and excellence in teaching scholarship and practice.

At Pacific University we thrive in an extraordinary environment surrounded by the beauty of the great Pacific Northwest with campus locations inForest GroveHillsboro and Eugene. We humbly acknowledge and thank the original caretakers of the lands on which we live work teach and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION

Responsible for providing primary administrative support at the Pacific Eye Clinic.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES

• Responsible for the administration of the reception area emphasizing a high degree of customer courtesy which includes answering telephones; scheduling general reception and appointment confirmations; verifying and confirming medical and vision coverage eligibility with patients or guardians; verifying and confirming patient demographics and contact information; posting charges and payments; triaging patient problems and concerns; preparing and scanning patient charts; scanning referrals and scheduling patients accordingly; account balancing; keeping clinic office neat and organized and assistance to all visitors with dignity and respect.
• Responsible for the front-desk bank till posting of charges payments standard courtesies and social service adjustments. Applies third party billing expertise to properly determine coverage claims submission branch and effectively communicates financial obligations to patients. Works to maintain the accounts receivable balance at an acceptable level.
• Maintains patient database including demographic information recording of appointments reschedules cancellation and no-shows posting of charges payments and adjustments and aging of receivables in a timely manner.
• Works cooperatively with the Clinic Director Office Manager opticians course instructors service chiefs and attending doctors on duty to coordinate balanced educational experiences for interns and provide quality optimal care for patients. Contributes to a supportive and respectful team-based environment. Performs all duties in a manner that contributes to the overall professional appearance and atmosphere of the clinic and adheres to the University Code of Conduct.
• Responsible for coordinating the process of obtaining referrals and prior authorizations from insurance companies. Works with the insurance company and assists the patient in the proper referral guidelines.
• Relays office needs to appropriate staff in charge of ordering supplies in a timely manner.

SECONDARY FUNCTIONS

• Assistant with contact lens duties as needed. Duties to include ordering verification of orders received notification of orders received and scheduling of patients with the appropriate intern or resident. Maintains current working knowledge of all contact lenses including lenses in stock and products available. Maintains patient charts by properly recording all orders receipts etc. Keeps track of invoices and submits them to the designated Office Manager.
• Maintains adequate office supply inventory of forms office equipment and general and medical supplies that are necessary to the operation of the clinic ensuring that the equipment and supplies are available for immediate use.
• Assists with common office procedures including but not limited to: processing daily mail billing bank deposits and reconciling lab statements.
• Maintains ophthalmic supplies in the exam rooms and supply cabinets. Reports equipment or facility issue to the appropriate source.
• Willingly performs other position-related or implied tasks and continuously explores ways to increase revenues improve operations enhance customer service and promote Pacific Universitys College of Optometry Clinical Program.
• Performs other related duties as assigned.

JOB SCOPE

Performs duties independently with minimal supervision operating from specific and definite directions and instructions but noting that work is checked or verified on a regular basis. Decisions are made within general University policy constraints but occasionally require independent decision making. Errors could affect the smooth and efficient operation of the office and the safety of patient care. Adherence of policy and compliance requirements are critical.

SUPERVISOR RESPONSIBILITY

Job has no supervisory responsibility.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent.
• Previous experience working in a health care facility with an emphasis in medical insurance billing or in an educational environment.
• Bilingual Spanish/English language required at the Cornelius location.

REQUIRED KNOWLEDGE SKILLS ABILITIES & BEHAVIORS

• Communicates with students faculty staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students faculty and staff.
• Maintains proper appearance and personal conduct for the employees particular job.
• Uses effective communication skills taking into consideration body language filters listening paraphrasing and questions with customers of diverse ethnic varied abilities and cultural backgrounds.
• Demonstrates ability to work in a team environment.
• Foster uphold and support equal opportunity across differences for all.
• Ability to protect the confidentiality of all patient medical and financial information.
• Ability to respect the roles and challenges of staff students faculty College administration and other members of the University community.
• Professional appearance and a high level of self-motivation and interest in program development.
• Excellent verbal and written communication skills and the ability to apply good judgment and a professional manner when interacting with patients optometry students optometric physicians and others in the health care community.
• Strong word processing and database management skills. Working knowledge of computers and standard office equipment.
• Ability to maintain accuracy in numerous detailed record-keeping tasks.
• Must comply with HIPAA rules and procedures as described by Pacific University and in the Pacific University College of Optometry Privacy Policies and Procedures Manual.
• Must possess the skills and motivation necessary to work independently and as a team member.
• Must be willing to accept flexible working hours possibly including Saturdays.
• Must be highly organized flexible sensitive to meeting deadlines and able to exercise good judgment in prioritizing and developing efficient work methods.
• Must be able to effectively multitask in a busy practice setting without compromising safety or customer service.
• Working knowledge of basic optical billing skills helpful but not required.

WORKING CONDITIONS

Clinic office environment.

PHYSICAL ACTIVITIES

StoopingKneelingCrouching ReachingStanding WalkingPushing PullingLiftingFingering GraspingTalkingHearingRepetitive Motion

PHYSICAL REQUIREMENTS

Medium WorkVisual

APPLICATION PROCESS

To apply please upload your resume and cover letter along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Offers of employment at Pacific University are contingent upon proof of eligibility to work in the United States.

At Pacific University we are dedicated to offering experiences that are authentic holistic equity-minded and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices we actively promote access to opportunities and equitable pay for all employees.

We who make up Pacific University aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust civility care openness and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems through an asset-based mindset so that every one is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected their contributions are valued and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation holidaysincluding winter breakand sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Annual 9% retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• Employer-paid life short-term disability and long-term disability insurance
• On-campus benefits including free access to our sports facility and library
• Discounts on campus food bookstore purchases clinic services and outdoor program gear rentals (including kayaks snowshoes and bikes)

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race color national or ethnic origin ancestry age religion or religious creed disability sex gender identity and/or expression sexual orientation military or veteran status or any other characteristics protected by applicable law. Applicable laws include but are not limited to Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 the Age Discrimination Act and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way Forest Grove OR 97116 or via email at .