drjobs Supplier Manager (Claims and Operations)

Supplier Manager (Claims and Operations)

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

About Zego

At Zego we understand that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt reflect how well you actually drive. Since 2016 we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers our customers are the driving force behind everything we do. Weve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Posts Claims & Fraud Awards. And were only just getting started.

Purpose of the role

A Supplier Manager will oversee and manage third-party suppliers across Zegos Operational functions (which includes Claims Fraud and Customer Services) ensuring regulatory compliance performance excellence and strategic alignment with business goals. This role includes identifying onboarding and maintaining trusted supplier partnerships to support scalable service delivery and customer outcomes.

This role will report to Procurement Manager and will play a key role in supplier lifecycle management from managing due diligence and contract negotiation through to performance monitoring risk management and exit planning with input from key stakeholders with a strong focus on FCA-regulated standards and operational resilience.

What youll be working on

Supplier Strategy and Relationship Management

  • Identify onboard and manage a network of trusted suppliers and partners to support business expansion and customer needs.
  • Build and nurture strong supplier relationships to ensure alignment with Zegos service standards commercial objectives and regulatory expectations.
  • Act as the main point of contact for supplier communications performance escalation and capability assessments.
  • Work collaboratively with the Operational teams to align supplier capabilities with strategic opportunities.

Regulatory Compliance & Risk Management

  • Ensure all supplier engagements particularly material outsourcing meet the requirements of Zegos outsourcing and contract lifecycle management policies particularly in relation to FCA compliance operational resilience and third party risk requirements
  • Lead supplier risk assessments onboarding checks and regular compliance monitoring with support from Legal and Regulatory Affairs and operational stakeholders.
  • Manage and maintain accurate supplier registers regularly reviewing with internal stakeholders.

Performance Monitoring and Commercial Oversight

  • Develop and implement supplier performance metrics SLAs and KPIs.
  • Lead regular performance reviews and strategic business reviews with key suppliers and internal stakeholders.
  • Use supplier data and performance insights to drive quality accountability and service improvement.
  • Support the negotiation and renewal of contracts ensuring commercial alignment and risk mitigation.

Operational Resilience and Exit Planning

  • Establish and maintain exit plans substitution strategies and impact tolerances for critical suppliers in line with FCAs Operational Resilience regime.
  • Collaborate with Legal and Regulatory Affairs to test supplier-related resilience scenarios and ensure compliance.

Governance & Reporting

  • Prepare structured supplier governance reports for Risk Committees and senior leadership leveraging data within RiskSmart (Zegos Risk Tool).
  • Support internal and external audits regulatory reviews and third-party assurance activities.
  • Escalate supplier performance or compliance risks and contribute to ongoing risk mitigation planning.

What you will need to be successful

  • Proven experience managing supplier or partner relationships preferably in a regulated or technology-led service environment.
  • Strong knowledge of supplier management outsourcing risk and FCA regulatory compliance.
  • Excellent commercial awareness with a track record in supplier negotiations and risk management.
  • Strong communication and stakeholder management skills both internally and externally.
  • A structured proactive mindset with attention to detail and an ability to juggle priorities in a fast-paced environment.
  • Analytical mindset with the ability to create and use reporting tools to drive performance outcomes.
  • Understanding of ESG and CSR initiatives.
  • Desirable: CIPS other supplier management procurement or risk qualifications.
  • Desirable: CII or other financial services certifications (e.g. Cert CII Dip CII).
  • Desirable: Familiarity with third-party risk and assurance frameworks data protection (UK GDPR) and cloud/cyber supplier oversight.

Whats it like to work at Zego

Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise enthusiasm and who are motivated by change. Theres plenty of room to learn and grow as part of our ongoing training programmes or directly from other experts. Youll work alongside a talented group of people who respect each others differences and seek to understand fresh perspectives.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid!

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company-wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think its a good mix of collaborative face time and flexible home-working setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster think differently and focus on what matters most. At Zego we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and well provide you with the tools support and freedom to do it well.

Benefits

We reward our people well. Join us and youll get a market-competitive salary private medical insurance bonus scheme company share options generous holiday allowance and a whole lot of wellbeing benefits. And thats just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status. If you need any support with your application please get in touch with us on

#LI-Hybrid

#LI-AH


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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