Technical Support Associate
Technical Support Associate
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Job Description
Position: Technical Support Associate
Experience: 0-2yr
Location: Pune
Notice period: 0-15 Days
Role:
-Provide Level 2 (L2) support for software products and assist with technical troubleshooting
-Diagnose and resolve technical issues related to both software and hardware servers
-Collaborate with internal teams to ensure timely resolution of client queries
-Handle support requests through various communication channels in a professional and efficient manner
-Work in rotational shifts and be available for a 6-day work week
Requirement:
-1 yr year of relevant experience in technical support or related fields
-Strong communication skills both written and verbal (English & Hindi are essential; knowledge of any regional language is a plus)
-Basic understanding of hardware server environments
-Must be based in Delhi or willing to relocate immediately
-Flexibility to work in rotational shifts
-Familiarity with programming or coding concepts is an added advantage
Employment Type
Full Time
