Trainee Vehicle Damage Assessor

Job Title: Trainee Vehicle Damage Assessor

Location: Chelmsford CM2 6UW

Salary: 30000 bonus OTE 36000 benefits:

Benefits

Competitive salary plus performance related bonus

30 days holiday including Bank Holidays

Pension contributions

Health cash plan

Ongoing training provided

Opportunities for career progression due to ongoing business growth

About our client

Our client is an award-winning company with over 30 years of knowledge and expertise within the vehicle body repair sector.

They are dynamic in their approach and geared to completing outstanding repairs by combining the latest techniques and most effective technology with delivering excellent customer service. They ensure that their customers are at the heart of what we do.

Whether it is minor car park damage or a road traffic accident their repair centres provide a range of services that use modern repair methods to put your vehicle back to its pre-accident condition ensuring they repair every vehicle with utmost pride and care.

They are now actively recruiting for a Trainee Vehicle Damage Assessor to be based from their Bodyshop in Chelmsford.

MAIN PURPOSE OF ROLE:

To act as the first point of contact for customers ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process including courtesy car coordination invoicing and customer updates. To handle customer enquiries professionally maintaining high service standards while adhering to GDPR and company policies.

MAIN TASKS

Customer Service & Bookings:

• Greet customers in person and over the phone handling all enquiries professionally and efficiently.
  
• Book customer vehicles in for repair providing accurate estimates of repair timelines.
  
• Explain the repair process to customers ensuring they understand any excess payments insurance procedures and estimated completion times.
  
• Update customers on the progress of their vehicle repairs addressing any concerns promptly.
  
• Manage complaints effectively escalating issues to the appropriate person if necessary.
  

Administration & Compliance:

• Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin.
  
• Maintain a well-organised filing system for job cards invoices and associated paperwork.
  
• Process payments securely and in line with financial policies including the collection of excess payments for insurance claims. If the secure payment line appears to be faulty escalate the issue immediately and do not process the payment over the phone. In such cases seek support from another site to complete the transaction safely.
  
• Liaise with insurance companies and accident management companies to process claims efficiently.
  
• Following any communication notes should be made to update the necessary management systems to ensure a clear audit trail.
  

Courtesy Car Management:

• Arrange and manage courtesy car bookings ensuring vehicles are available and well-maintained.
  
• Ensure that all necessary paperwork is completed before issuing a courtesy car.
  
• Report any damage or issues to management if applicable.
  
• Ensure that external insurance cover is in place for any cases where the customer s own policy does not transfer to the courtesy car (third-party customers/ retail/ warranty or employees using a courtesy car for college etc).
  

General Reception Duties:

• Maintain a clean organised and professional reception area.
  
• Provide hospitality to customers if they come onto the site.
  
• Receive and distribute incoming mail emails and deliveries.
  
• Assist with other administrative tasks as required by the Bodyshop Manager.
  
• Maintain a high standard of written and verbal communication ensuring all correspondence is professionally presented grammatically accurate and aligned with company tone and standards.
  

GDPR & Data Protection Compliance:

• Ensure all customer data is handled securely and in compliance with GDPR and company policies.
  
• Maintain confidentiality when handling personal data including contact details insurance information and payment details.
  
• Follow company protocols for data retention and secure disposal of sensitive documents.
  

Health & Safety Responsibilities:

• Adhere to all Health & Safety regulations and company policies applicable to the role.
  
• Maintain a safe and organised work environment.
  
• Report any health and safety concerns to your Line Manager.
  

Candidates ideally will have experience within the Accident Repair Bodyshop and some experience of using Audatex.

Candidates must have a full and valid driving licence.

To apply for this role please submit your full and up to date CV in the strictest of confidence to Jonathan at Pybus Recruitment on email: or call