drjobs Senior Lead / Associate Director - Research and Design

Senior Lead / Associate Director - Research and Design

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1 Vacancy
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Jobs by Experience drjobs

5years

Job Location drjobs

New Delhi - India

Monthly Salary drjobs

15 - 27

Vacancy

1 Vacancy

Job Description

About Indus Action

At Indus Action we seek empathetic driven and action-oriented team members who align with our intention of making public welfare unlock happen as a Do-Tank. We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.
Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures transparent organisational policies and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO) combined with our operating values of . - we commit to nurturing active citizens and supporting enterprising individuals with a growth mindset professionally and personally.

Position Summary

Indus Action is looking for a Senior team member to lead the Citizen Experience Learning Lab (CELL). The role involves leading multiple projects and problem statements through action research data analysis and designing the citizen experience of welfare access. This is a backbone role to support programme teams in streamlining the implementation of solutions for citizen experience-centric public service and welfare delivery. Key activities in the role will be leading teams to bring efficiency through User journey mapping Scheme implementation diagnostic research; System Change design; last-mile design of citizen-digital interface and citizen physical interface interactions; Data analysis and citizen experience-based monitoring and evaluation. All the work and research in this role are expected to be grounded in an equity-based outlook of citizen-state interactions and reducing administrative burden for citizens. The CELL lead is expected to abstract learning from field experiences across various contexts and glean scalable insights to build products and design templates for streamlining the delivery of entitlements under India s social protection schemes and laws.


Responsibilities

Human-Centred Design: Collaborate with citizens frontline workers government stakeholders and program teams to co-create solutions that address last-mile digital and physical challenges in welfare delivery.
Research & Analysis: Conduct citizen and government-facing diagnostic research user experience (UX) research of digital portal and service delivery rules of schemes and capture and analyse citizen experiences across intersections of identity (gender caste disability etc.) to create process and policy briefs.
Prototyping & Implementation: Design and test process protocols and digital/physical interfaces to optimise citizen-state interactions reducing administrative burden and increasing efficiency of scheme delivery.
Monitoring & Evaluation: Develop and apply citizen experience-based monitoring systems to measure success of research based recommendations and quickly iterate on process and tech prototypes.
Tech Design & Optimization: Support UX/UI enhancements for public service delivery platforms ensuring inclusivity and accessibility for marginalised communities.
Ecosystem Engagement and Storytelling : Advocate f the importance of citizen experience in public service delivery among governments and citizen-focused organisations through publishing written outputs discussions and workshops.
Leadership- Managing a team of 3-4 people to serve state project teams government partners and other important ecosystem stakeholders.


Requirements

Knowledge and Technical Skills

Expertise in qualitative and quantitative research design thinking and human-centred design methodologies.
Strong analytical skills ability to combine data and field-based insights and communicate them effectively to multiple stakeholders.
Experience in leading large-scale piloting monitoring and evaluation of social security-related interventions.
Ability to source and synthesise information from diverse and unconventional sources.
Knowledge of India s public policy landscape public service delivery systems and factors affecting vulnerable communities access to their entitlements.
Expertise in UI/UX design concepts and principles user research and tech product optimisation to improve user experience and foreground citizen centricity at scale.
Expertise in designing collaboration across teams and working at the intersection of theory and practice.

Behavioural Competencies and Values

Citizen Focussed Mindset: place the vulnerable citizen at the centre of every action.
Entrepreneurial Energy: Own your time and resources to deliver solutions
Dealing with Ambiguity: grace under pressure progressive elaboration
Growth Mindset: Every experience is an opportunity for growth.
Collaboration: build productive partnerships with both internal and external stakeholders
Inclusive Leadership - promote an inclusive culture that values diversity fosters collaboration and empowers everyone to thrive and contribute fully.

Education and Experience

The applicant must have 8-10 years of work experience preferably in research and design and design strategy of products and services. Applicants with experience in academia are also welcome to apply.
Applicant must have experience in leading large-scale research studies ideally in collaboration with Government/multilateral institutions/Social impact organisations. Research experience focused on human-computer interaction at scale is a preference.
Applicants at a minimum must have a Master s degree with at least one of them in Public Policy/Social Science/Development Studies/Interaction Design or other related fields.
Applicant must have experience in leading a team of 3-4 people in delivering evidence-based recommendations and prototypes to high-stakes stakeholders.
Applicants uent in English Hindi and one other Indian language will be preferred.
Experience in making policy or scheme-related memos briefs or Education

Master's/ Diploma in public policy

Employment Type

Full Time

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