Customer Service Representative (Mandarin Speaking)
Customer Service Representative (Mandarin Speaking)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Building Confidence in Every Transaction
Our client is a global leader in cryptocurrency exchange offering secure user-friendly services to millions worldwide. With a focus on innovation education and reliability our client provides a platform where people can explore the future of finance with confidence. They value multilingual professionals who can create a seamless and engaging user experience in a fast-paced tech-driven world.
Job Description
As a Customer Service Representative (Mandarin Speaking) youll engage with customers via chat email or phone troubleshoot technical issues and provide expert guidance on cryptocurrency services all while maintaining a professional supportive tone and helping shape a world-class user experience.
Job Overview
Employment type: Full-Time
Shift: Shifting Schedule Must be flexible to work during the day afternoon night and weekends
Work setup: Permanent Work-from-Home
Your Daily Tasks
- Respond promptly and effectively to customer inquiries via various communication channels including email live chat and phone.
- Assist customers with account-related issues technical troubleshooting and general inquiries about products and services.
- Provide accurate and helpful information regarding cryptocurrency trading security measures and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
- Consistently strive to exceed performance targets and contribute to the overall success of the customer service team.
Requirements
The Qualifications We Seek
- Minimum educational requirement: High school diploma or equivalent
- Native-level proficiency in Mandarin (written and spoken)
- Good command of English (written and spoken)
- Minimum 1 year of customer service experience
- High level of integrity responsibility and attention to detail
- Excellent communication skills with the ability to explain complex concepts clearly
- Ability to work effectively in a fast-paced high-pressure environment
- Flexible availability including nights and weekends
- Passion for customer service and a positive attitude toward the crypto industry
- Experience or interest in cryptocurrency is a strong advantage
Benefits
Exciting Perks Await!
- Remote/work-from-home arrangement
- Government benefits
- Eight (8) days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses
- (Want to know more Visit Are We
At Emapta we believe in building careers that resonate with passion purpose and the vibrant spirit of Malaysia. Our diverse roster of over 900 international clients spans various industries offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent office solutions and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.
Emapta is more than just a company; its a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation collaboration and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.
Be part of Emaptas story a story that values diversity celebrates success and embraces the colorful culture of Malaysia.
#EmaptaEra
The Qualifications We Seek Minimum educational requirement: High school diploma or equivalent Native-level proficiency in Mandarin (written and spoken) Good command of English (written and spoken) Minimum 1 year of customer service experience High level of integrity, responsibility, and attention to detail Excellent communication skills with the ability to explain complex concepts clearly Ability to work effectively in a fast-paced, high-pressure environment Flexible availability including nights and weekends Passion for customer service and a positive attitude toward the crypto industry Experience or interest in cryptocurrency is a strong advantage
Employment Type
Full Time
