Tier 1 MSP Engineer
Tier 1 MSP Engineer
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Job Description
This is a remote position.
We are seeking a top candidate to join our team as Tier 1 MSP Engineer.
Compensation:
COP 2.5M - 3M/month.
Location:
Remote (for residents of Colombia Mexico Peru Chile Argentina Brazil Jamaica Dominican Republic Guatemala Belize and the Philippines).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are proficient in troubleshooting Microsoft 365 ConnectWise PSA and Acronis backups.
- English - Native or fully fluent.
Responsibilities and more:
At Softgic we work with the coolest with those who build with those who love what they do with those who have a 100% attitude because thats our #Cooltura. Join our purpose of making life easier with technology and be part of our team as a Tier 1 MSP Engineer.
- ConnectWise Manage & Automate.
- Cisco Umbrella.
- Acronis Backups.
- Office 365.
- Huntress.
- Zyxel & Meraki Wireless.
- Augmentt.
- Webroot (Mac systems).
- Ability to communicate technical information in an accessible manner to non-technical employees.
- Customer-service focus with strong interpersonal communication.
- Ability to effectively prioritize and execute tasks in a high-pressure fast-paced environment.
- Collaborative team-oriented mindset.
- Hands-on problem-solving ability.
- Process improvement mindset.
- Troubleshoot software hardware connectivity email and backup issues on Windows and Mac systems.
- Support printer drivers and connectivity issues.
- Reset passwords create and delete users on local servers and Office 365.
- Troubleshoot Office 365 email issues.
- Common Tools: MS Office Suite Adobe QuickBooks SolidWorks AutoCAD BricsCAD SprinkCAD Sage/Timberline.
- Specialized Apps: Dexis BostonPost Practice/Accounting CS UPS Worldship Fishbowl BlueBeam WorldSpan Trams/Back Office Medinotes Cyrious Donor Perfect Crystal PM .
Requirements
- Excellent problem-solving and troubleshooting skills.
- Ability to follow troubleshooting documentation ranging from simple to complex.
- Basic knowledge of networking principles and operating systems (primarily Windows 10).
- Software maintenance and testing capability.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
Excellent problem-solving and troubleshooting skills. Ability to follow troubleshooting documentation ranging from simple to complex. Basic knowledge of networking principles and operating systems (primarily Windows 10). Software maintenance and testing capability.
Employment Type
Full Time
