Junior Customer Success
Junior Customer Success
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Job Description
Make Every Workday Count And Still Be Home for Dinner
MyPass Global is a forward-thinking SaaS platform transforming workforce compliance and onboarding for the energy construction and resources industries. With innovation at the heart of everything they do our client empowers teams to streamline operations while maximizing platform value one success story at a time.
As a Junior Customer Success team member you ll be responsible for onboarding new clients configuring portals resolving technical issues and driving long-term engagement. You ll also run client training and support customer renewals ensuring a smooth impactful experience every step of the way.
Shift: Day Shift Monday to Friday
Salary: 3.800.000 COL
Work setup: Onsite Bogot Colombia
- Process onboarding requests ensuring adherence to business and service level requirements.
- Support the management of the vendor onboarding program for both new and existing asset owners.
- Create and configure customer portals tailored to their specific needs.
- Work closely with other departments (e.g. Support Product Verifications) to resolve client-specific issues during onboarding.
- Ensure any technical or operational issues encountered during onboarding are swiftly addressed.
- Set up billing configurations and request invoice generation promptly.
- Ensure that the customer s portal is fully functional and that workers are mobilised for compliance with their projects.
- Provide prompt and accurate responses to queries regarding onboarding portal setup features and functionality.
- Maintain regular communication with clients throughout the onboarding process using calls emails and meetings.
- Proactively engage customers to foster consistent use of the platform offering guidance and tips to maximise its value.
- Educate customers on platform features and functionality through various channels including ticket interactions Zoom Google Meet MS Teams and VoIP calls.
- Conduct training sessions for new customers via email campaigns and webinars.
- Manage renewal processes make collection calls and drive understanding for long-term customer relationships.
- Ensure smooth execution of renewals and build strategies to retain customers.
Requirements
The Qualifications We Seek
- Proven experience in a customer engagement or success role ideally within a SaaS or tech environment
- Demonstrated ability to manage complex customer onboarding and engagement processes
- Expertise in Excel Slack Google Workspace and HubSpot
- Strong written and verbal communication skills
- Ability to deliver advanced training and product demonstrations effectively
- Positive and proactive attitude towards customer engagement and problem-solving
- Strong curiosity and eagerness to stay updated with new technologies and industry trends
Benefits
Exciting Perks Await!
- 5-day work week
- Work items provided (laptop mouse headset)
- Indefinite term type contract
- 5 extra vacation leave days (20 total) convertible to cash
- Direct exposure to clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations: Bogot and Medell n
- Upskilling via Emapta Academy
- Prepaid medicine
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
The Qualifications We Seek Proven experience in a customer engagement or success role, ideally within a SaaS or tech environment Demonstrated ability to manage complex customer onboarding and engagement processes Expertise in Excel, Slack, Google Workspace, and HubSpot Strong written and verbal communication skills Ability to deliver advanced training and product demonstrations effectively Positive and proactive attitude towards customer engagement and problem-solving Strong curiosity and eagerness to stay updated with new technologies and industry trends
Employment Type
Full Time
