Senior DevOps Engineer
Senior DevOps Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Delivering Precision and Performance in Construction SaaS
Our client is a pioneering SaaS provider delivering cutting-edge solutions to streamline operations in the construction and field services space. Their cloud-based platform supports field-based teams with smart workflows technical visibility and scalable infrastructure. With a strong reputation across Australia and beyond they continue to lead in digital transformation within the industrial sector.
Job Description
As a Senior DevOps Engineer you will be the go-to expert for advanced technical escalations AWS infrastructure support SQL/reporting queries and backend investigation. You ll collaborate closely with dev and ops teams to reduce operational friction and drive smarter system resolutions.
Job Overview
Employment type: Full-Time
Shift: Monday to Friday 07:00 AM 04:00 PM (Day Shift)
Work setup: Permanent Work from Home Malaysia
Your Daily Tasks
Technical Escalation & Support
- Act as the primary escalation point for advanced technical issues passed from Customer Success IT or internal users.
- Investigate and resolve issues involving application behaviour infrastructure performance or data inconsistencies.
- Handle second-level support for the Loop application escalating to Dev only when required - with full technical context attached.
Infrastructure & Application Debug Support
- Support investigation of issues across our AWS infrastructure (ECS EC2 RDS CloudWatch DataDog etc.).
- Run ad-hoc reports diagnose backend performance issues and perform light scripting/debugging as needed.
- Collaborate with developers to identify root causes and determine ownership (infra vs app vs data).
Data & Reporting
- Write maintain and optimise SQL queries for operations and customer success needs.
- Create temporary diagnostic reports or data extracts to help troubleshoot business-critical issues.
Cross-Functional Glue
- Translate technical issues and findings into actionable dev tickets when needed.
- Fill in during Dev Project Manager absences - assist with writing ACs triaging backlog prepping sprint tickets.
- Attend standups incident reviews and sprint ceremonies as a technical ops contributor.
Requirements
The Qualifications We Seek
Technical Requirements
- Solid working knowledge of AWS (ECS EC2 RDS S3 IAM VPC etc.)
- Strong SQL skills: writing queries performance tuning basic reporting
- Comfortable reading/debugging code in C# (.NET Core) and React/TypeScript
- Understanding of REST APIs HTTP debugging logs and monitoring tools like CloudWatch & DataDog
- Familiar with basic networking and infrastructure debugging
Professional Background
- 5 years in a technical support DevOps-lite infrastructure or application support role
- Proven cross-functional collaboration with support ops and dev teams
- Hands-on experience with owning and resolving production issues
Soft Skills
- Strong communicator with ability to bridge tech and non-tech stakeholders
- Highly organized and adaptable in shifting priorities
- Proactive mindset with a strong bias toward action
Nice to Have
- Experience in SaaS ConstructionTech or field-based platforms
- Familiarity with Agile tools (Jira Azure DevOps GitHub Projects)
- AWS certifications (SysOps Admin Solutions Architect)
Benefits
Exciting Perks Await!
- Work from home arrangement
- Day shift schedule
- Fixed weekends off
- Government benefits
- Eight (8) days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
Take part on a journey of professional fulfillment with Emapta where career aspirations meet the vibrant spirit of Malaysia. Join a community that embraces the essence of togetherness fostering excellence through shared camaraderie. At Emapta we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success providing a secure and stable foundation for your professional journey.
In the heart of Malaysia Emapta brings forth a vision that transcends borders. With over 900 global partners favoring the creation of remote jobs within our country we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission and together well create a legacy of success right here in Malaysia.
#EmaptaEra
The Qualifications We Seek Technical Requirements Solid working knowledge of AWS (ECS, EC2, RDS, S3, IAM, VPC, etc.) Strong SQL skills: writing queries, performance tuning, basic reporting Comfortable reading/debugging code in C# (.NET Core) and React/TypeScript Understanding of REST APIs, HTTP debugging, logs, and monitoring tools like CloudWatch & DataDog Familiar with basic networking and infrastructure debugging Professional Background 5+ years in a technical support, DevOps-lite, infrastructure, or application support role Proven cross-functional collaboration with support, ops, and dev teams Hands-on experience with owning and resolving production issues Soft Skills Strong communicator with ability to bridge tech and non-tech stakeholders Highly organized and adaptable in shifting priorities Proactive mindset with a strong bias toward action Nice to Have Experience in SaaS, ConstructionTech, or field-based platforms Familiarity with Agile tools (Jira, Azure DevOps, GitHub Projects) AWS certifications (SysOps Admin, Solutions Architect)
Employment Type
Full Time
