Workplace Experience and Facilities Program Manager
Workplace Experience and Facilities Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is seeking a Workplace Experience Facilities Manager to join the pack! This highly visible role serves as the first point of contact for clients associates and guests. As a hybrid program manager youll integrate strategic planning with hands-on execution to deliver exceptional customer service coordinate day-to-day operations and maintain an organized inspiring work environment across multiple locations.
You will be expected to support leadership teams and managers as well as work with building management and vendors. A significant portion of this role is to handle the day-to-day operations within facility tasks and minor maintenance needs in a timely manner. This person will brainstorm new insights to ensure consistency of experience and culture among Chewy facilities.
What Youll Do
- Lead all operations programs related to mail janitorial upkeep catering reception and security & Safety.
- Handle budget and spend for your office.
- Lead all aspects of/assist with internal office moves and new hire coordination seating plans blocking plans department head count verification space requests and hotel desk management.
- Partner with event coordination by crafting action lists event schedules allocating team support and leading budgets.
- Maintain metrics to track number of projects budgets schedules and performance for all responsibilities.
- Lead and mentor office coordinators on a day-to-day basis. Serve as mentor to office coordinators career development
- Supervise and coordinate preventative and emergency maintenance/repair work assignments performed by external technicians vendors and contractors performing building maintenance security and janitorial work.
- Maintain relationship between landlords/property managers.
- Implement a comprehensive approach to developing and leading the physical environment at your HUBs including new improvements and workplace experience initiatives.
- Build strong collaborative relationships with the regional operations Office Managers and leadership as well cross functional teams to support and grow the business.
- Build and deliver team goals repair and maintenance expense plans annual capital re-investment plans and work order service levels.
- Partner with Recruiting and HR to provide support with New Hire Orientations Batch Interviews and Recruiting/Networking events across multiple sites.
- Acts as an authority with a variety of facility operations practices and procedures.
- Lead the delivery of an outstanding employee experience through high-touch customer service driving efficiency engagement and satisfaction. Take point in maintaining office culture and morale.
- Similar dual-site management may be required for other locations to be specified on a site-by-site basis.
What Youll Bring
- Minimum of 5 years of experience in comprehensive facilities support or related mechanical trade with experience leading service and maintenance vendors across a large retail/corporate portfolio.
- 5 years of experience in workplace or corporate facilities environment.
- 3 years demonstrated ability leading teams of people
- 3 years program management experience
- Bachelors Degree or equivalent.
- Ability to effectively work in a fast faced paced environment under constantly evolving priorities and demands.
- Proficient in Microsoft Office Suite Workday and IOFFICE etc.
- Demonstrated history of applying strong organization and communication skills when dealing with employees and senior leadership.
- Ability to work nights and weekends as needed.
- Ability to travel up to 20%.
Physical Requirements:
- Have the capacity to lift and carry objects equipment or supplies which can range from light items (less than 10 pounds) to heavier items (up to 50 pounds or more)
- The ability to move around the facility including walking events standing and possibly climbing stairs or ladders for excessive amount of time
- Will have ability to bend stoop kneel and crouch for tasks like inspecting equipment performing and accessing low storage areas etc.
- Standing and sitting for extended periods during inspections or maintenance tasks as well as sit for desk work and administrative duties
Does this sound like you We would love for you to apply!
Required Experience:
Manager
Employment Type
Full Time
