Data & Insights Manager (part-time, 3 days per week)

About this Role

We are seeking a highly motivated and detail-oriented Data & Insights Manager to lead on the day-to-day development implementation and utilisation of our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools through our data management platform Microsoft Dynamics 365. This role is pivotal to embedding a culture of data-driven decision-making across Amref UK ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement retention and income generation.

The Data & Insights Manager will be a key point of contact for colleagues across the organisation playing an instrumental role in shaping how we gather manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across keys Amref UK teams including Supporter Engagement Programmes & Strategic Partnerships Finance Operations and Senior Management.  The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders Amref HQ ICT Amrefs global Fundraising & Marketing Development team (FMD) and third-party vendors to develop implement and integrate processes and reporting tools that aid analysis and insight.  They will be responsible for delivering improved functionality and system upgrades while maintaining data integrity and compliance requirements.  Expertise in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.

To be successful in this role the post holder will need to be a team player who brings a combination of technical expertise communication skills and business change experience. 

Qualifications :

Person Specification

Essential

• Minimum of 3 years experience with Microsoft Dynamics CRM and ERP.
• Experience in descriptive and predictive data analytics within the charity or public health sectors (comparable private sector experience will also be considered).
• Expertise in CRM systems data visualisation tools and demographic analysis.
• Knowledge in databases especially Microsoft Sql Server.
• Expertise in relational database design and business intelligence systems/data with experience utilising PowerBI or Qlik to interface with Dynamics data.
• Excellent interpersonal presentation and communication skills
• Resilience in working to deadlines and managing workloads with intense peak periods.
• Strong communication skills with the ability to translate complex data into accessible insights.
• Project management skills with the ability to multi-task and prioritise effectively with a high degree of flexibility and adaptability to respond to changing needs.
• Excellent attention to detail organisational and problem-solving skills
• Good understanding of UK GDPR principles and regulations.
• Fluent written and spoken English
• Confident and proficient in the use of Microsoft Office 365 (including SharePoint Teams and Planner)
• Ability and willingness to travel internationally as required
• Commitment to Amrefs global values of Integrity Quality and Ubuntu.

Desirable

• Microsoft Dynamics 365 credentials
• Lived experience and/or experience working in the health development sector
• Experience in working in a multicultural environment

Additional Information :

Benefits of Working at Amref UK 

• Amref UK is a Living Wage employer 
• Generous pension scheme with employer match of up to 7.5% 
• Flexible working opportunities 
• Enhanced parental leave policies 
• 25 days annual holiday allowance rising to 27 after 2 years service plus bank holidays and 3 additional days at Christmas 
• Season ticket loan and Cycle-to-work schemes 
• Staff Benefits and Employee Assistance Programme through BHSF Connect 
• Tickets for Good membership 
• Support for continuous professional development

Notes for Applicants 

To apply please read the attached job description and submit a CV and cover letter (maximum of 2 pages each) demonstrating your interest in and suitability for the role.  Applications must be submitted through the SmartRecruiters platform by 5pm BST Monday 21st July 2025. First round interviews will take place ton Wednesday 13th August 2025.

Amref UK champions diversity equity and inclusion in every aspect of our work. We appoint our staff on merit respecting and valuing the wide range of ways in which they are able to demonstrate the potential experience and skills we seek. Unfortunately Amref UK is not able to support UK work permit sponsorship for this role so all candidates must already hold UK Right to Work status. 

If you have additional access needs requiresupport with your application or if you have any questions about the role please email with Data & Insights Manager role in the subject line.