Front Desk Manager - Limelight Boulder
Front Desk Manager - Limelight Boulder
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1 Vacancy
Job Description
Position Summary
The Front Desk Manager oversees daily front desk operations ensuring exceptional guest service smooth check-ins and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff manage reservations and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Rooms Division Manager.
The salary range for this position is $60000 - $75000. Actual pay will be dependent on budget and experience all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until June 22 2025.
Essential Job Functions/Key Job Responsibilities
Hire train and monitor staff
Keep track of occupancy and generate reports for management
Coach staff on all job duties
Work in our system Alice to impute maintenance requests
Welcome guests upon their arrival and assign rooms
Provide information about the hotel available rooms rates and amenities
Respond to guests complaints in a timely and professional manner
Select and block rooms for arriving guests book same day reservations pre-register guests as required and sometimes escort guests to their rooms
Coordinate with housekeeping to ensure all rooms are clean tidy and fully furnished to accommodate guests needs
Receive payment from and check out hotel guests
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Accept reservations changes and cancellations
Make change post charges reconcile daily work and make deposits
Create a schedule for staff
Other duties as assigned
Qualifications :
Education & Experience Requirements
High School Diploma or high school equivalent required
College degree in related field preferred
1 year of management experience preferred
3 years of front desk experience preferred
Knowledge Skills & Abilities
Knowledge in computer programs such as Microsoft Office
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes workflows and decision-making protocols
Proficient knowledge of employee management strategies performance evaluations and conflict resolution techniques.
Proficient knowledge of industry regulations and how they affect business operations
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to work effectively with different departments to achieve business objectives
Skills in managing relationships with both internal and external stakeholders
Ability to delegate tasks effectively empowering teams while maintaining accountability
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Additional Information :
Work Environment & Physical Demands
Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
