Service Manager with German
Service Manager with German
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Service Manager who can define improve communicate and implement service management processes based on ITIL best practices.
At the moment our client portfolio requires an English and German speaker in order to enhance the reliability and value of our current services and processes.
As a Service Manager youll have the opportunity to facilitate the alignment of services with the client business processes and requirements as well as their continual improvement through outreach with stakeholders and customers.
Responsibilities:
- Create and maintain relations with the customers as well as act as a liaison between teams and customers/stakeholders
- Define Service Level Agreements RACI Communication and Escalation Matrix
- Implement define communicate and improve Service Management processes (such as: Service Request Incident Problem & Change Management) as well as offer support and guidance to our delivery teams and customers/stakeholders.
- Oversee and create monthly reporting activities for different projects/clients as well as coordinate regular Service Review Meetings
- Act as Transition Manager within different projects by creating the transition plan managing transition activities perform overall governance and oversee the entire transition lifecycle
Qualifications :
- Excellent English and German skills both in writing and speaking
- Basic ITIL awareness and operational knowledge
- Assertive communication skills
- Demonstrated focus on customer service user experience and delivery of organizational priorities
- Negotiation and time management skills
- Ability to efficiently collaborate with multiple teams and stakeholders
- Outside the box and strategic thinker
- Organized pressure resilient open to change
Additional Information :
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing covering social physical emotional wellbeing as well as work-life fusion.
Physical: premium medical package for both our colleagues and their children dental coverage up to a yearly amount eyeglasses reimbursement every two years voucher for sport equipment expenses in-house personal trainer
Emotional: individual therapy sessions with a certified psychotherapist webinars on self-development topics
Social: virtual activities sports challenges special occasions get-togethers
Work-life fusion: yearly increase in days off flexible working schedule birthday holiday and loyalty gifts for major milestone
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
