Supervisor, Back Office
Supervisor, Back Office
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
To process all payment types. To reconcile suspense accounts. To process payment instructions on bank and third-party applications. To liaise with third-payment vendor and internal stakeholders. To ensure prompt escalation of issues relating to payment and applications.
Job Responsibilities
- Create the environment for error and compliance free approach to work
- Delivering a consistent reliable and cost-effective customer experience by achieving SLA of 98%
- Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE GM IS COMPLIANCE IT OPC LEDGER IBC FRONT OFFICE)
- Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes partner with Change team to agree the UCOP and determine cost savings)
- 100% regulatory compliance and achieve zero regulatory infraction
- Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
- Ensure all the GL accounts are regularized daily.
- Proper validation of beneficiaries details on CTS and NIP validation to avoid paying wrong beneficiaries.
Qualifications :
- First Degree
Experience
- At least 2 years experience supporting banking operations
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Difficult Calls Management
- Product Knowledge (Consumer Banking)
- Query Resolution
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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