Digital Customer Administrator
Digital Customer Administrator
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Job Description
As a Digital Customer Administrator you will be ensuring that all inbound post and customer related documentation is available and delivered to colleagues within agreed SLAs using digital mail technologies whilst providing the necessary archive services to meet regulatory requirements.
As a Digital Customer Administrator you will:
- Deliver inbound business post to colleagues/stakeholders digitally in a timely and accurate manner within set SLAs
- Deliver automated business post to customers using third party equipment and updating records accurately within set SLAs
- Ensure customer related documentation and general business documentation is collected and filed appropriately
- Process all requests related to historic customer documentation and general business documentation to ensure it is delivered to the business refiled and disposed of within the agreed SLA
- Maintain all relevant records so that necessary information is available promptly
- Keep all document activities up to date according to their status on various systems
Qualifications :
Essential:
- Good level of IT/technology capability with the ability to operate essential equipment and problem solve when faults occur
- Proven ability to continually identify and highlight process improvements to drive efficiencies and reduce error whilst managing routine and repetitive tasks
- Adaptability to changing business environment and departmental processes
- Ability to work under pressure and to strict timescales
If you feel you have some of the skills mentioned above but not all please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information :
Together embraces diversity and inclusion and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds perspectives and skills.
If you feel youd benefit from any support or reasonable adjustments during any stage of the recruitment process please dont hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference financial and criminal record checks.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
