Chief Impact & Operations Officer

About YWCA South Hampton Roads

YWCA is the oldest and largest multicultural womens organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism empower women and promote peace justice freedom and dignity for all.

Serving approximately 8000 individuals each year YWCA SHR is a source of strength courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial gender religious and social lines with organizations-partners in all sectors to educate about disparities advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism empowering women and standing up for social justice helping families and strengthening our community.

About the Position

Under general supervision of the Chief Executive Officer (CEO) the Chief Impact & Operations Officer (CIOO) is a key executive leader responsible for aligning YWCA South Hampton Roads operational infrastructure with its mission to eliminate racism empower women and promote peace justice freedom and dignity for all. This role integrates strategic program leadership with internal operations ensuring mission-driven excellence organizational efficiency and measurable community impact.

As second-in-command the CIOO partners closely with the CEO and executive team to build systems scale innovation and steward a trauma-informed equity-centered workplace culture. The CIOO is responsible for all programmatic portfoliosincluding domestic violence housing racial equity and economic empowermentas well as operational leadership in areas such as staff development compliance facilities contracts and data evaluation.

ESSENTIAL DUTIES

Demonstrated experience in applying effective leadership principles; expertise in the areas of interpersonal relations planning collaboration issue analysis risk management operational effectiveness principles and decision-making tools.

The essential functions include but are not limited to the following:

STRATEGIC LEADERSHIP

• Serve as a thought partner to the CEO in translating vision into actionable strategies across programs and operations.
• Lead strategic planning impact measurement and organizational performance tracking.
• Foster cross-functional collaboration and alignment to ensure cohesive mission execution.
• Develop and lead association-wide program strategy.

PROGRAM OVERSIGHT

• Direct all YWCA SHR programs with a focus on outcomes trauma-informed practice and community relevance.
• Support program directors in developing evaluating and scaling services in alignment with funding and client needs.
• Ensure services are evidence-informed culturally responsive and compliant with regulatory and contractual requirements.

OPERATIONAL MANAGEMENT

• Oversee daily operations systems development and internal infrastructure to ensure sustainable growth.
• Lead operational budgeting in partnership with the Finance Team and manage risk mitigation strategies.
• Monitor monthly financial reports to ensure revenue targets are met and expenses are controlled.
• Monitor grant budgets and spending to ensure minimal de-obligation of grant funds.
• Monitor grant objectives and outcomes and ensure completion of grant outcomes as outlined in grant applications.
• Take action to improve performance and financial goals.
• Supervise facilities IT and administrative systems that support program delivery and staff well-being.

PEOPLE & CULTURE

• Cultivate a values-driven inclusive and high-performance organizational culture.
• Mentor and supervise directors fostering professional development and accountability.
• Champion anti-racism trauma-informed practices and staff wellness across all levels of the organization.

EVALUATION & IMPACT

• Lead the development of organizational dashboards and metrics for internal and external reporting.
• Ensure timely and accurate data collection analysis and storytelling to communicate YWCAs impact.
• Collaborate with development and communications teams to highlight program success and innovation.

Additional Duties

• Perform other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Masters degree in Counseling Social Work Business Public Administration or related field (or equivalent experience).
• Minimum of 10 years in senior leadership roles in nonprofit social impact or human services organizations.
• Proven experience leading both operations and programs at scale.
• Demonstrated commitment to racial and gender equity anti-oppression and trauma-informed practices.
• Exceptional organizational communication and leadership skills.
• Experience managing cross-functional teams budgets over $4M and strategic initiatives.
• Familiarity with grant compliance data systems (e.g. Every Action Paylocity) and outcome evaluation.

Other Requirements

• Must be 18 years of age
• Must complete the training programs of YWCA SHR
• Must complete a successful background check

Skills and Competencies

• Demonstrated commitment to YWCA SHRs mission
• Strategic thinker with effective planning organizational and time management skills
• Solid facilitation skills including reflective listening and conflict management
• Understanding of the core concepts related to all forms of racism bias and oppression; white privilege and supremacy; and intersectionality
• Ability to maintain the highest levels of confidentiality regarding business and staff information
• Advanced attention to detail and accuracy in all work
• Self-directed; team player and must have a positive attitude
• Excellent written and verbal communication and public speaking skills with ability to research field-related intersectional topics and develop/deliver written reports and presentations
• Ability to maintain composure during constructive dialogue about sensitive subjects
• Ability to manage multiple projects concurrently with short deadlines
• Ability to collaborate with groups and individuals from diverse backgrounds
• Ability to work effectively with community board and team members to implement racial justice and gender equity strategies
• Proficient in the use of Microsoft Word PowerPoint Excel and social media platforms
• Must have an excellent driving record and have a valid drivers license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential

CORE VALUES

The Chief Impact & Operating Officer is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality. A typical work week is M-F 9:00am-5:00pm. Frequent travel between multiple YWCA sites in Hampton Roads is required.

SUPERVISORY RESPONSIBILITIES: This position is responsible for the oversight of all Directors Managers and the Strategic Initiatives Team. This includes general coaching and mentoring goal creation and tracking timesheet review new staff onboarding performance reviews and training as necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see read talk hear handle or feel objects and controls
• While performing the duties of this job the employee is required to:
• Frequently walk use hands to finger handle or feel objects tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop kneel crouch bend squat or crawl
• Ability to lift and carry up to 25 pounds
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office related equipment such as but not limited to a personal computer calculator copier and fax machine

COMPENSATION: This position offers a hiring range of $00 that is based on experience and a full benefits packet to include health vision and dental insurance 17 paid holidays vacation sick leave retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role regardless of compensation history. This is a full-time exempt position.

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit an online application at to include a cover letter and resume.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at or .