INTERNAL APPLICANTS ONLY – CSG Coordinator Lead (Hybrid)

We are currently searching for a hands-on CSG Lead Coordinator with a strong customer-service orientation to help lead our CCP Services Group (CSG). In this role you will help guide decision-making to support day-to-day operations and ensure superb execution at every touchpoint. Youll leverage your analytical and problem-solving skills to help the team quickly resolve challenges guiding them toward the most customer-centric and cost-effective solutions. The ideal candidate will thrive under deadline pressure possess a talent for multitasking and be able to coach and guide newer team members through both challenges and growth opportunities. A can-do attitude and passion for collaboration are a must.

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day on the job looks like this:

• Coaching training mentoring and developing team members
• Supporting daily operations for CSG and Sales Support departments
• Assisting team members in strategizing and problem solvingwith the ability to jump in and collaborate on fast customer-oriented solutions
• Generating and analyzing reports and examining workflows
• Assisting with administrative support such as payroll processing
• Managing team projects large rollouts and supporting management as needed
• Conducting mentorship one-on-ones and supporting larger team meetings
• Collaborating with other departments as needed
• Working efficiently to solve issues that may arise
• Ensuring projects are completed to meet stakeholder expectations
• Composing various forms of correspondence to maintain clear communication with all end users

Qualifications :

Got the skills and experience Heres what were looking for:

• High school diploma or equivalent required; bachelors degree preferred
• 2 years of experience in a similar role
• 2 years of experience managing people and/or projects
• Exceptional interpersonal skills and the ability to work effectively with individuals at all levels
• Excellent administrative and organizational skills (1 years of experience)
• Strong sense of urgency and a can-do attitude
• Excellent problem-solving and decision-making abilities
• Ability to juggle and prioritize multiple projects in a fast-paced environment
• Superb written and verbal communication skills
• Experience in customer support is preferred
• Proficiency in Excel Word and Outlook
• Familiarity with
• Quick learner with a strong desire to help others
• Great attention to detail
• Collaborative egoless approach to producing great work

Additional Information :

And heres our end of the bargain!

At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $20.19 - $26.20 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverageEPO PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefitschoose what you like ignore the rest
• On-site preschool for our employees children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dressand we really mean it

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.