Community Manager
Community Manager
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Job Description
Job Purpose
The Community Manager will support the implementation of the programs community management plan in five (5) states by fostering active engagement among program participants and stakeholders. The role involves working closely with Learning Community Coordinators to create an inclusive supportive and collaborative environment that enables marginalized youth and young women to thrive in the program. The Community Manager will also help facilitate knowledge-sharing ensure smooth communication and strengthen participant connections to resources and opportunities within the program.
Key Responsibilities
1. Community Building and Engagement
Lead the implementation of the programs community management plan to foster a vibrant inclusive and supportive participant community.
Foster a sense of belonging among participants through continuous engagement communication and community-building initiatives.
Create and manage both online and offline spaces such as learning hubs forums and messaging groups to facilitate interaction and collaboration.
Support the organization of community-driven events webinars workshops and forums that encourage peer learning and networking.
2. Participant Support and Coordination
Act as a primary point of contact for participants providing guidance addressing concerns and connecting them with appropriate support resources.
Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools services and support.
Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
Support the resolution of participant issues and promote a consistently positive program experience.
3. Communication and Content Development
Support the development and dissemination of community content such as newsletters blog posts and social media updates to keep participants informed and engaged.
Facilitate the exchange of knowledge skills and experiences within the community to strengthen collective learning.
Advocate for participant voices in program design and decision-making processes ensuring inclusivity and relevance.
4. Monitoring and Reporting
Monitor participant engagement and activity levels to identify trends gaps and opportunities for enhancing community experience.
Collect and analyze feedback to inform continuous improvement of community strategies.
Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
Prepare regular reports on community engagement outcomes and participant needs for internal use and external stakeholders.
5. Inclusion and Accessibility
Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all especially marginalized youth and women.
Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.
Key Performance Indicators
1. Community Building and Engagement
2. Participant Support and Coordination
3. Monitoring and Reporting
4. Inclusion and Accessibility
Qualifications :
Education:
Bachelors degree in Social Sciences Communications Community Development or a related field.
Experience:
58 years of progressive experience in community engagement youth mobilization or grassroots program implementation.
Proven experience working with marginalized populations especially youth and women is a strong advantage.
Familiarity with managing both online and offline communities including social media platforms and community forums.
58 years of progressive experience in community engagement youth mobilization or grassroots program implementation.
Demonstrated experience managing community outreach teams engagement officers or volunteers.
Skills and Competencies:
Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
Organizational and multitasking abilities to manage multiple community activities simultaneously.
Knowledge of digital tools and platforms for community engagement and content sharing.
Problem-solving skills to address participant challenges and promote positive outcomes.
Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
Skilled in conflict resolution field team motivation and addressing barriers to participation or uptake.
Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
Proficiency in using community feedback and data to improve service delivery and participation outcomes.
Strong collaboration and communication skills for interfacing with internal teams local stakeholders and implementing partners.
Actively identifies opportunities to expand program reach build community trust and strengthen grassroots visibility.
Additional Information :
Please note this is an onsite role to be based in our office in Lagos
Co-creation HUB (CcHUB) is an equal opportunity employer. We are committed to building a diverse inclusive and vibrant workforce that reflects the communities we live in and serve. We strive to create an environment where every employee is valued supported and empowered to achieve their full potential. We provide equal access to opportunity and treat each other with respect and care and require that our business partners also abide by these commitments and we monitor their performance in respect of human rights on an ongoing basis.
CcHUB does not discriminate in any aspect of employment. By promoting fairness encouraging inclusive practices and committing to continuous learning we aim to attract retain and nurture a broad pool of talent ensuring a rewarding and high-performing workplace for all.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
