Customer Quality Leader
Customer Quality Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Coordination and management of all customers technical support activities with the following tasks:
- Advice on choosing the product based on the customers needs
- Analysis of data and requirements required by the market.
- Activities for the development of potential technical specifications in relation to the pricing and contractual requirements required and/or foreseen by the market.
- Management and interpretation of the requirements requested by customers to understand and anticipate their needs.
- Identification and resolution of complaints received from the market recommending corrective actions to prevent them from occurring in the future.
- Investigation of new applications or product improvements in relation to market demands.
- Management of internal alignment activities between the technical requirements required by the market with the technical specifications of the products.
- Constant updating on the products offered by competitors and related business intelligence activities.
- Coordination of prototyping activities in relation to the times and requests imposed by customers.
- Management of the allocation of approved exempted material
Qualifications :
Technical specialization (Engineering Chemistry etc.)
Minimum 2-3 years of experience in a similar role Origin from similar industrial realities is preferential
Proven leadership experience with the ability to motivate and develop team members
- Strong technical knowledge on Printing sector and problem-solving skills
- Outstanding communication skills both verbal and written with the ability to interact effectively with clients and internal stakeholders
- Proficiency in creating and maintaining technical documentation and reports
- Strong customer service orientation with a focus on client satisfaction
- In-depth understanding of technical service processes and industry best practices
- Knowledge of relevant industry standards and regulations
- Ability to work efficiently in a fast-paced dynamic environment
- Proficiency in English.
Additional Information :
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
