Customer Experts for a Tech Leader - French - Remote in Greece
Customer Experts for a Tech Leader - French - Remote in Greece
Posted on :
15-07-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
- Communicate with customers via phone chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring:
- Fluency in French
- Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What We Offer:
- Relocation support: Flights accommodation & housing assistance all at no cost to you
- Competitive monthly salary 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events community involvement and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Employment Type
Full Time
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