Manager, Patient Services

Are you interested in a leadership position responsible for ensuring appropriate assessment of needs and coordination as well as management and provision of services to Ontario Health atHome patients Do you have experience managing day-to-day operations to ensure that effective and efficient services are provided to patients and their families Are you passionate about exceptional health care and driven by a desire to help others

If so take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9000 regulated health care and other professionals.

Ontario Health atHome in the area of South East is looking for a Manager for the Community team who will participate and support in planning managing and evaluating patient service delivery programs. This position will require someone who has knowledge of the evolving role of Ontario Health atHome and the issues and priorities within the healthcare sector and how these impact patient service delivery.

Supporting the Director Patient Services the Manager Patient Services is accountable for managing the delivery and access to coordinated quality community health care as well as providing leadership to staff.

This position is responsible for leadership related to efficient and effective business processes that support Ontario Health atHome service goals.

What will you do

Patient Service Delivery

• Manages the delivery and/or access to coordinated quality community health care;
• Acts as the primary contact for patient/family complaints or concerns on issues not resolved by Care Coordinator or team member;
• Participates supports and/or leads in planning implementing managing and evaluating patient service delivery programs;
• Monitors and reviews caseload statistics and indicators for assigned portfolio and team;
• Oversee the utilization of purchased patient services for the organization.

Relationship Management

• Builds and maintains effective relationships with health and social service agencies and external service providers to partner in delivering quality patient care and promote an integrated approach;
• Represents Ontario Health atHome on multi-disciplinary committees and community agency/project working groups.

Management of Human Resources and Leadership

• Manages overall performance of local care community team; provides direction on projects and priorities; orients and trains staff to equip them with the necessary skills needed to resolve issues and provide quality patient care; guides Care Coordinators in handling critical issues;
• Identifies staffing requirements and recommends recruitment and selection of candidates ensure effective staff allocation within assigned budget.
  
  

What must you have

• University degree preferred in Nursing Physiotherapy Occupational Therapy Speech Language Pathology Social Work;
• Holds a current unrestricted registration as a member of the associated College;
• 5 years progressively responsible experience in health care
• Management experience in a unionized environment with direct experience with change management preferred.
• Expertise in patient service best practices and efficient process flow.
• Strong planning and organizing skills;
• Ability to use MS Office applications (e.g. Word Excel PowerPoint etc.).
• Analyzes information from information systems service providers patient reports staff feedback and industry trends to formulate recommendations and provide input to planning processes for future programs
• Manages multiple priorities as circumstances and information change frequently
• Effective communication skills to maintain a range of contacts with health professionals service providers regulatory colleges educational institutions and other organizations within the community;
• Strong collaboration skills to participate on projects and committees with colleagues across Ontario Health atHome or local community agencies;
• Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings;
• Ability to deal constructively with a variety of difficult situations discuss sensitive information and persuade others to follow a recommended course of action;

What would give you the edge

• Experience working with diverse patient groups in community settings
• Experience managing in a unionized healthcare and community care environment is an asset
• Knowledge of services provided by Ontario Health atHome
• Experience with LEAN principles.
• Experience in project management.
• Ability to speak French or another second language

What do we offer

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Salary: $111589.51 - $133243.80/year

Who are we

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers family physicians hospitals long-term care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patient-centred care.

Why join us

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and anti-racism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Date Posted: June 26 2025 Closing Date: July 10 2025

Job Title: Manager Patient Services

Job Type: Permanent Full Time

Department: Patient Services

Hours in a Bi-weekly Period: Seventy-five (75)

FTE: 1.0

Compensation: $111589.51 - $133243.80

Reports To: Director Patient Services

Location: Belleville ON