Analyst, Infra CX
Analyst, Infra CX
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Job Description
As one of the worlds leading asset managers Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world.
If youre looking for challenging work smart colleagues and a global employer with a social conscience come explore your potential at Invesco. Make a difference every day!
Job Description
Primary Duties/Responsibilities:
- Dealing with calls/issues/faults involving logging updating and closing incidents correctly using Service Now escalating as required within the global Technology structure
- Investigate faults relating to desktop applications and their configuration identify and implement appropriate solutions
- Demonstrate and deliver excellent client service at all times by managing stakeholder expectations and keeping the client informed and updated on the progress of resolving their issue
- Complete software/hardware installs upgrades adhoc project activity moves and roll outs to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities
- Maintain a central library including reference manuals installation guides etc. This involves keeping our hardware inventories application profiles procedure databases and the Technology knowledge centre up to date
- Liaise regularly with Technology management all Technology support areas the Service Desk and business partners in pursuit of best working practice
- Assist with Business Recovery procedures
- When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
- Some out of Australian business hours work required
Formal Education:
- Educated to at least degree level with relevant discipline
- MCSE (Microsoft Certified Systems Engineer) would be an advantage
Work Experience/Knowledge/competencies:
- Experience in a business partner facing desktop support role gained within a corporate environment
- Up to date knowledge of the technologies equipment and software appropriate to the business including Windows operating system platforms Smart devices Microsoft Applications and Network Fundamentals
- Basic Audio Visual experience
- Network and Telephony patching experience
- Demonstrate commitment and ability to provide exceptional service to internal clients at all levels.
Abilities/Personal attributes:
- Passionate about technology
- Strong communication skills
- Flexible adaptable can-do attitude
- Committed to high standards with a focus on attention to detail
- Confident decision making and ability to be proactive
- Ability to meet tight deadlines and work well under pressure
- Proven experience in organising and managing multiple priorities
- Team player who enjoys a high-performance culture
- Ability to operate effectively in a cross-cultural environment
- Self-motivated enthusiastic approachable and people oriented.
#LI-DNI
Full Time / Part Time
Full timeWorker Type
EmployeeJob Exempt (Yes / No)
NoWorkplace Model
At Invesco our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week with one day working outside an Invesco office.
Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race creed color religion sex gender gender identity sexual orientation marital status national origin citizenship status disability age or veteran status. Our equal opportunity employment efforts comply with all applicable local laws governing non-discrimination in employment.
Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within twelve weeks may consider their application unsuccessful. All related information will be kept in our file for future recruitment purposes. When there are vacancies in our subsidiary or associate companies we may transfer the application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance job applicants have a right to request access to and to request correction of Personal Data in relation to the application. If job applicants wish to exercise these rights they should contact the Human Resources department.
Required Experience:
IC
Employment Type
Full-Time
