Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Manager Customer Success this role involves taking on a more senior level of responsibility within the CSM team on top of partnering with Sales to drive behavioural change adoption and sustainable growth of product usage within our customer segments.
Based in the Sydney office you will work closely with the CSM leadership group on strategic projects Sales and the wider Customer Success team and more broadly with the Sales & Service Product ComEx Marketing & Strategy functions.
Your understanding of the current employment marketplace will enable you to position yourself as a trusted advisor to clients uncover their sourcing and recruitment challenges educate them on our products and assist them by developing tailored engagement solutions to meet their business needs.
Key responsibilities
- Provide tailored consulting & recommendations within all stakeholder interactions adjusting style to engage multiple audience types & deliver on business strategic priorities
- Identify create & lead projects to achieve strategic goals within the CSM team ensuring collaboration with relevant stakeholders across the business & in market where required
- Communicate strategically to influence senior stakeholders internally & externally to deliver on projects/additional work streams
- Use your analytical skills to identify target clients then work closely with Sales and those clients to tailor engagement plans to drive product adoption usage retention
- Work closely with clients to identify their strategic sourcing needs & facilitate sessions with leaders teams & individuals through webinars & face-to-face workshops providing ongoing market feedback through to the SEEK Product teams.
Qualifications :
- Comprehensive understanding of SEEK client segments & market conditions tailoring conversations accordingly
- Confidently articulate SEEK story & purpose to align with specific client needs
- As SME on core & emerging topics provide coaching to other team members & SEEK stakeholders
- Draw on SME knowledge of all segment types & market conditions when creating strategies & plans for multiple stakeholder groups
- Contribute &/or implement ideas on how admin may be streamlined/enhanced for team
- Proactively identify risk/problem areas & own end-to-end project delivery on solutions that meet the CSM team strategy & goals
- Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation plus managing senior stakeholder expectations.
Additional Information :
Perks and benefits
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days as well as the opportunity to purchase additional leave
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
- The opportunity to work from anywhere for up to 4 weeks per financial year
- Professional development sessions with industry leading guest speakers
- Free income protection insurance
- Access to a wide range of discounts on things such as health insurance fitness food travel accommodation plus many more
- Frequent events including sports days annual Christmas party hackathon and trivia
- Free kick-start breakfast every morning and fresh fruit available all day in our offices
- Casual dress every day
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
