Manager Clinical Support-Overnight Emergency and Critical Care

Position Title:

Manager Clinical Support-Overnight Emergency and Critical Care

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Associates degree and 5 years of related experience

Preferred Qualifications:

Degree directly related to Veterinary Medicine such as AA Vet Tech Animal or Animal Science.
Experience in veterinary hospital operations
Background working in a clinical veterinary educational environment
Supervisory experience including staff scheduling hiring and performance evaluations
Experience overseeing multi-shift operations including nights and weekends
Additional years of experience in animal care within a medical setting including both small and large animal services

Job Description:

Summary

The Lloyd Veterinary Medical Center (LVMC) within the College of Veterinary Medicine at Iowa State University is now accepting applications for the position of Manager Clinical Support OvernightEmergency and Critical Care. This is a workingovernightmanager position that provides hands-on support to the Emergency and Critical Care (ECC) department during eveningovernight and weekend hours. The role is critical to ensuring 24/7 operational continuity team leadership client communication and high-quality patient care.

Key Responsibilities

• Serve as the on-siteovernightmanager actively supporting ECC staff and assisting with clinical operations duringovernighthours.
• Oversee clinical service activities and staffing of veterinary technicians animal caretakers student workers veterinary teaching hospital assistants (receptionist) and assist with client service coverage as needed.
• Ensure a seamless transition between day andovernightoperationsby collaborating with ECC day-shift management and other hospital departments.
• Provide guidance and address client service concernsduringovernighthours; escalate issues appropriately to the Manager of Client Relations or hospital administration.
• Contribute to large animal service operations offering coordination and support for after-hours cases and assisting with staff scheduling.
• Lead staff-related efforts including hiring onboarding training scheduling and performance management.
• Monitor and report equipment inventory and facility needs submitting requests and collaborating with the Associate Director of Hospital Operations as needed.
• Ensure adequate after-hours weekend and holiday staffing including stepping in to support urgent operational needs or staff questions.
• Actively foster a positive inclusive work environmentthat emphasizes communication accountability and compassionate care.

The successful candidate must possess a strong working knowledge of veterinary technical duties experience in hospital operations and the ability to coordinate services efficiently in a fast-paced clinical environment. Strong interpersonal and communication skills organizational abilities and a commitment to maintaining professionalism and confidentiality are essential. This individual must be capable of independent decision-making and team collaboration while providing leadership and support across multiple service areas.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

This posting will be open until filled. However to receive full consideration applications should be received by July 3rd 2025.

Example of Duties
Provides oversight on coordinated care.
Supervises employees engaged in technical clinical services.
Coordinates the activities of a team of clinical staff to ensure the work complies with the organizations guidelines.
Supervises team members; assigns tasks; and handles difficult cases.
Monitors all activities to ensure the teams resources are used effectively.

Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISUs mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct previous experience performing work of those supervised
Has full management responsibility for direct reports specifically the authority to hire fire and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS808

Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process please email or call or Toll Free: 1-.Why Choose ISUIowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation holiday and sick time and leave plans Onsite childcare (Ames Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.

Original Posting Date:

June 19 2025

Posting Close Date:

June 18 2025

Job Requisition Number:

R17124