Quality Management Analyst
Quality Management Analyst
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Job Description
Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 120000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.
With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
RESPONSIBILITIES
Perform routine evaluations on internal work in order to validate processes and controls are being maintained as expected
Facilitate the identification of gaps and report issues as discovered
Utilize basic data collection and evaluation tools and techniques
Support building out new quality review processes
Publish daily quality management risk and control reports
Support process improvement and product management workstreams
Provide quality metrics reporting to various business partners and stakeholders
Follow escalation reporting practices
Assist with replying to inquires that are sent to the quality assurance team mailbox
Continually improve upon the level of customer service ongoing innovation and technology enhancements across the organization
Assist with ad-hoc projects as needed
WORK EXPERIENCE
Experience with:
Quality assurance quality control quality management audit risk or compliance from within a financial services or other highly regulated setting
Complex and critical testing of internal processes in areas such as tax operations contact center unclaimed property transaction banking or commercial loan operations a plus
FUNCTIONAL SKILLS
Knowledge of:
- Quality review processes
- Metrics reporting
- Quality metrics
- Intermediate to advanced experience with MS Office including Excel PowerPoint Business Objects
- Working knowledge from within a tax operations unclaimed property transaction banking contact center commercial loan operations environment a plus
FOUNDATIONAL SKILLS
Communicates effectively
Identifies multiple paths to success through the development of analytical critical thinking and decision-making skills
Exercises sound judgement and strives for continuous improvement
Demonstrates optimism resilience flexibility and openness to others ideas
Learns while doing
Actively listens and asks thoughtful questions
Leverages available technology to achieve efficiency and results
Engages inclusively and with intent
Always acts with integrity
EDUCATION
Degree or equivalent work experience equally preferable
Degree in finance accounting or business
The typical base pay range for this role is between $63-75K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.Required Experience:
IC
Employment Type
Full-Time
