Collector 1-3 (Baton Rouge)

The Department of Justice Office of Attorney General Liz Murrill is seeking applications for aCollector 1-3 in the Administrative Services Division.As part of a Career Progression Group vacancies may be filled from this recruitment as Collector 1-3 depending on the level of experience of the selected applicant(s).Salary offered will be commensurate with the qualifications and experience of the candidate selected.

• Application Received - Your application has been submitted successfully.
• Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
• Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
• Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
• Position Filled - Someone has been selected for the position.
• Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however all relevant education and experience must be included at the time you apply.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to .

For further information about this vacancy please contact:

Abby-Grace Zeigler

HR Generalist

The Department of Justice is an Equal Opportunity Employer.

Minimum Qualifications:

• Must possess a valid drivers license;
• Computer knowledge & experience with Windows 7 and Office 10;
• Type 35-45 words per minute;
• High school diploma or equivalent.

Preferred Qualifications:

• Experience in collections customer service and/or automated dialing systems;
• 10-key experience;
• Bachelors degree college training and/or technical school degree/credits.

Skills:

The incumbent selected for this position must locate debtors and set up payment arrangements with them. This is accomplished by extensive investigative work utilizing various mediums such as the internet Louisiana Department of Labor reports criminal histories labor records from other states. Will be required to contact delinquent or defaulted borrowers or debtors with state debt educational debt and/or delinquent tax debt. Must be able to respond to questions and handle disputes from debtors. Receives incoming calls by logging onto an Automatic Call Distribution (ACD) system; logs on to a power phone dialing system to initiate outgoing phone calls. Manage payment arrangements and establish credit/debit card payment.

The job duties may include but are not limited to the following:

• Contact or receive calls from delinquent or defaulted borrowers or debtors responds to their questions and handles problems designed to result in the collection of outstanding debts or recovering dollars from delinquent debtors. Upon contact with debtor verifies all demographic information and makes necessary updates to the database to maintain the highest level of accuracy possible;
• Employ a variety of collection tools and resources necessary to locate (skip trace) a borrowers address and phone number when that demographic information is not available;
• Responsible for contacting debtors by sending or verifying that the First Demand Letter has been sent to the debtor upon placement of the account and documenting each and every transaction regarding the debtors account;
• Responsible for negotiating successful repayment arrangements when applicable or referring the account to the next level of collection effort;
• May receive incoming calls by logging onto an Automatic Call Distribution (ACD) system and responds to borrowers questions and complaints;
• May log on to a power phone dialing system to initiate outgoing phone contacts to delinquent or defaulted borrowers based on criteria established;
• Study federal regulations rules and procedures governing the collections and default prevention activities required on student loans or any other debt collected by section;
• Perform a variety of specialized collection activities such as administrative wage garnishment to identify candidates and implement the procedures necessary to enforce the action;
• Review accounts to determine the likelihood of collection and makes appropriate recommendations to Collections Supervisor in order to resolve the outstanding debt;
• Monitor all accounts where payment arrangements have been negotiated until paid in full.