Payment Lifecycle Analyst- Alternative Payment
Payment Lifecycle Analyst- Alternative Payment
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Job Description
Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Analyst within JPMorgan Chase you will play a crucial role in upholding the companys strength and resilience. Your primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. Position requires 24x7 support with some work happening off-hours via remote access and mobile phone. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires interaction with Product Management CSAMs and Technology teams
Job Responsibilities:
- Analyze requirements for completeness consistency comprehensibility and JPM Operations Standards.
- Create process models specifications diagrams and flows.
- Identify and establish parameters of requirements analysis on each project to define impact outcome criteria and metrics.
- Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration.
- Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators data analytics reporting and other operational controls.
- Take end-to-end ownership of operational support for products in scope of the unit including issue management escalations and engagement with internal business partners to troubleshoot issues and define remediation.
- Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations.
- Partner with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base.
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go-live.
- Develop subject matter expertise of new products business processes and application flows to properly manage changes issues and other support needs.
- Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes.
Required Qualifications Skills and Capabilities:
- Minimum 5 years of experience of Payments Cash Treasury Operation dealing with operational process controls and problem solving
- Excellent analytical mathematical and problem-solving skills
- Strong listening interpersonal written and oral communications skills with the ability to effectively communicate issues and results to management
- Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
- Data-driven who can synthesize key insights utilize data points to communicate with senior management in an effective way
- Demonstrated communication and diplomacy skills to work cross-organizationally to influence others drive results/change and implement projects/processes
- Demonstrated success in manage fast changes and adapt to new business initiatives
- Business acumen and commercial market awareness
Preferred Qualifications Skills and Capabilities:
Experience in global payments is desirable with understanding of accounting and money move processes
Required Experience:
IC
Employment Type
Full-Time
