Seasonal Admissions Assistant - Edinburgh Castle
Seasonal Admissions Assistant - Edinburgh Castle
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Job Description
Starting salary:25770
Contract type:Seasonal/Fixed-Term until 31/10/25
Grade:A
Location:Edinburgh Castle
Working Hours:35 hours per week 5 days out of 7 on a 3-week rota including weekend working
Interviews:To be held in person at Edinburgh Castle on week commencing 21/07/25
Your role of Admissions Assistant with Historic Environment Scotland will be aseasonalposition up until 31st October 2025.
Are you looking for a flexible seasonal job that is both fun and unique Youll get a unique view into Scotlands rich history and gain valuable experience in the tourism industry and help bring Scotlands dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotlands past and share your passion with international and local visitors who come to Edinburgh during the season.
Edinburgh Castle is one of the most visited attractions in the UK and hosts a range of exciting events throughout the year. It is a very busy site and Castle staff take pride in representing Scottish hospitality to a diverse range of visitors.
The Admissions team operate at the front of Edinburgh Castle welcoming visitors from all over the world. It is a large team led by the Admissions Manager and three Admissions Supervisors. Roles within the team include checking tickets promoting memberships issuing audio tours and managing traffic.
For more information about the post and information about the team please access the full job descriptionfor this post: Seasonal Admissions Assistant EC July . Please note that if you dont have Office 365 installed on your device this can be opened using your browser.
Benefits of joining us at Historic Environment Scotland
- Enrolment onto a Civil Service Pension scheme 28% employer contribution
- 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage Manx and Cadw properties
Key Responsibilities of this role
Customer Service
Provide the warmest welcome to our visitors and engage proactively with customer service.
Process and promote admissions transactions through the till system selling appropriate tickets and products to visitors
Ensure a high standard of presentation throughout the site working with colleagues to ensure both public and staff areas are kept clean and any maintenance requirements are reported.
Support the team in achievement of quality assurance Key Performance Indicators (KPIs).
Actively support HES seminars events functions and promotions.
Teamwork
Proactively communicate with colleagues across the site to ensure high performance standards and consistency.
Commercial Awareness
Work together with your Castle Team to achieve overall commercial performance targets.
Promote commercial opportunities within the Castle such as upcoming events and retail products where appropriate.
Health and Safety & Compliance
Ensure the security of the site buildings and contents including acting as key holder (where required).
Monitor and comply with all H&S procedures/guidance relevant to the Castle.
Follow correct procedures to ensure safe operation of all equipment.
Ensure that the health and safety of staff visitors and contractors is paramount at all times.
Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.
Key requirements of the role:
In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:
1.Why you are interested in the post with Historic Environment Scotland
2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read ourCV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
- Experience delivering high standards of customer service.
- A genuine interest in working within the heritage tourism industry.
Experience of working in a fast-paced busy environment.
Cash handling experience.
Find out more aboutdesirableskills and experience in ourfull job description: Seasonal Admissions Assistant EC July .
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or neurodiversity. In support of our Gaelic Language Plan we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.
To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.
*Due to site maintenance please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received please email We apologise for any inconvenience caused by this.*
Employment Type
Full-Time
