Commercial Operations Manager
Commercial Operations Manager
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Job Description
The Commercial Operations Manager will play a critical role in driving operational excellence and cross-functional alignment within and across commercial functions. The role will significantly contribute to commercial efficiency cross-functional alignment and scalability. The role demands a commercially astute highly adaptable professional who can navigate complex environments and step into multiple functions to troubleshoot strategise and deliver results. This is a dynamic high-impact role for someone with strong business acumen and influential skills who thrives in ambiguity and enjoys being dropped into tough problems whether operational structural or strategic and driving them to a resolution.
This is not a traditional role. It is designed for a smart curious generalist who can quickly understand context ask the right questions and deliver clear pragmatic solutions that move the business forward.
Key Responsibilities:
- Strategic Leadership and Problem Solving
- Lead and manage commercial operations projects ensuring alignment with business goals and execution of initiatives that drive growth and operational efficiency.
- Diagnose problems quickly and proactively address them delivering practical solutions with speed and clarity.
- Take ownership of diverse commercial challenges which may include process inefficiencies team coordination breakdowns supplier issues reporting gaps or unstructured business problems.
- Design and implement scalable solutions working cross-functionally with stakeholders from sales operations marketing supply chain and executive leadership.
- Rapidly assess problems gather stakeholder input analyze data and synthesize insights into actionable recommendations.
- Operational Excellence and Continuous Improvement
- Drive process optimisation through streamlining and enhancing commercial processes to maximize cross functional performance to ultimately enhance customer and patient experience.
- You build repeatable solutions that can be used again across the business.
- Improve and document workflows operational playbooks and decision-making frameworks.
- Identify patterns across issues and recommend structural improvements to enhance commercial operations.
- Maintain flexibility to switch gears quickly and manage multiple concurrent issues.
- Communication & Execution
- Communicate clearly and concisely tailoring messaging to audiences ranging from frontline teams to executives.
- Jump in where needed whether thats standing up a new process triaging an urgent supplier issue facilitating a workshop or drafting an implementation plan.
- Balance strategic thinking and operational execution to every challenge.
- Serve as a versatile team member who can plug into various projects including supply chain triage commercial analytics strategic planning or team Manager.
- Build strong stakeholder relationships and trust in your ability to exercise judgement and cut through complexity.
Qualifications :
- Strong background in commercial operations project management or business strategy.
- Proven ability to lead cross-functional initiatives and influence without direct authority.
- Strong analytical skills with the ability to make data informed decisions.
- Experience using enterprise CRM and ERP systems.
- Demonstrated experience in consulting strategy operations or a commercial role in a high-growth or complex business.
- Strong business judgement and an ability to quickly grasp new industries teams or processes.
- Excellent problem-solving and critical thinking skills structured curious and solution-oriented.
- Comfortable with ambiguity and capable of creating structure in unstructured environments.
- Strong interpersonal skills with a talent for navigating stakeholders at all levels.
- Bias for action ownership and delivering tangible outcomes.
- Experience in the pharmaceutical healthcare or related regulated industry is a plus.
Additional Information :
Youll be joining a high-performing fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.
Other benefits include:
- Gaining access to SAGED courses and more through the Greenhouse learning platform fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- The freedom of a full-time work-from-home role.
- Access to co-working spaces in Sydney Melbourne Brisbane and select regional cities.
- Mental health support through our wellbeing platform Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhance your home office with our work from home equipment allowance benefit.
- Being part of one of the fastest-growing industries in Australia improving the lives of hundreds of thousands of patients.
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#LI-REMOTE
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
