Quality Assurance Officer

Were looking for a sharp detail-oriented Quality Assurance Officer to join our Clinical Governance team and help raise the bar in how virtual healthcare is delivered at Montu. This is a key role in ensuring our practitioners operate safely ethically and in full compliance with relevant standards including NSQHS federal/state prescribing laws and telehealth privacy frameworks.

Youll work closely with clinical data AI-assisted tools and cross-functional teams to run regular audits surface insights and support improvements to our quality systems. This is a great opportunity for someone with a strong background in healthcare quality or compliance to shape the future of virtual care in Australia.

What youll be doing

• Run monthly and quarterly audits of clinical activities including prescribing documentation credentialing and patient consent.
• Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
• Maintain accurate records of audits follow-ups and resolutions.
• Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
• Support investigation and improvement projects related to adverse events privacy breaches or patient complaints.
• Collaborate with Clinical Ops and Product teams to embed QA insights into workflows and tools.
• Contribute to the development of QA systems including checklists dashboards and benchmarks.
• Assist with internal and external reporting including compliance dashboards and management summaries.
• Stay on top of privacy prescribing and telehealth regulations to keep Montu ahead of the curve.

Qualifications :

• 3 years in a quality assurance clinical auditing or compliance role ideally in healthcare digital health or a regulated clinical setting.
• Strong understanding of clinical governance frameworks (bonus if you know NSQHS inside out).
• Confident reading and interpreting clinical documentation against formal standards.
• Experience with digital systems whether thats PMS tools AI filters or compliance dashboards.
• Excellent written communication able to turn complex findings into clear reports and recommendations.
• Analytical thinker with high attention to detail and solid professional judgement.
• Comfortable working independently and collaborating across teams.
• Knowledge of virtual care models and a commitment to driving safe high-quality patient outcomes.

Additional Information :

Youll be joining a high-performing fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time work-from-home role.
• Access to co-working spaces in Sydney Melbourne Brisbane and select regional cities.
• Mental health support through our wellbeing platform Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia improving the lives of hundreds of thousands of patients.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Remote Work :

Yes

Employment Type :

Full-time