Patient Service Representative - Adult Wellness Center
Patient Service Representative - Adult Wellness Center
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Salary Not Disclosed
1 Vacancy
Job Description
Are you someone who brings kindness warmth and positivity to every interaction Do you take pride in making people feel welcomed seen and supported If so wed love to meet you. PCHCs Adult Wellness Center is looking for a compassionate and customer-focused Patient Service Representative (PSR) to join our stellar team. As a PSR youll be the friendly face and calm presence that greets every patientoften the first impression they have of our care. From check-ins and appointment scheduling to coordinating with the clinical team youll play a key role in helping each person feel respected heard and cared youre ready to make a meaningful difference in a smaller more personal clinic setting this is your chance. Join us and help shape an experience patients can feel good about. Apply today!
Whats it like to work at PCHC Find out: Full Time Monday-Friday 8:30am-5pm
Highlights of the position:
- Provides high quality customer service to our patients by demonstrating kindness effective communication advocacy and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaises between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out ensuring patient demographics insurance information and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands the PSR role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHCs nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
- PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Education and Experience:
- High school diploma or equivalent preferred
- Completion of Medical Terminology course preferred
- Two years of experience in medical office setting preferred
- Strong customer service skills
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
