Director of Wellness, Retail, and Club 1927 (Spa)

Director of Wellness Retail and Club 1927 - Fairmont Sonoma Mission Inn & Spa (Hotel) Fairmont Spa is the heartbeat of Fairmont Sonoma Mission Inn & Spa; offering geothermally heated pools a traditional Roman-style bathhouse and numerous massages facials and body treatments that pay homage to the holistic healing traditions of the region.  As Director of Wellness Retail and Club 1927 you will embody the values of wellness and luxury hospitality inspiring a team to create exceptional experiences that leave every guest feeling renewed.

What you will be doing: Reporting to the Director Operations responsibilities and essential job functions include but are not limited to the following:

• Develop and lead the strategic vision of the Fairmont Spa ensuring all wellness experiences reflect Fairmont brand standards and the unique positioning of the hotel
• Oversee day-to-day operations of the Spa Retail Fitness and Club 1927 Membership maintaining a strong daily presence in all wellness areas engaging with guests and colleagues to ensure service excellence and addressing any immediate operational needs
• Lead by example by being actively involved in daily operations to support peak periods coaching in real-time and ensuring every guest touchpoint aligns with service excellence.
• Monitor departmental financial performance including revenue generation cost control payroll and profitability metrics ensuring financial goals are consistently exceeded
• Inspire lead and develop a passionate team committed to delivering personalized and transformative guest experiences through a hands-on leadership approach
• Strategize with the team on new offerings and actively contribute ideas to elevate the wellness experience and environment fostering a holistic and integrated wellness culture throughout the hotel
• Partner with Sales & Marketing to design and implement promotions events and seasonal activations aligned with wellness objectives and revenue targets
• Foster a culture of continuous improvement by utilizing guest feedback colleague engagement insights and performance evaluations
• Analyze market trends guest feedback and competitive offerings to position the hotel as a leader in luxury wellness
• Maintain a clean safe and welcoming environment for both guests and colleagues with a strong focus on health and safety protocols
• Follow department policies procedures and service standards
• Other duties as assigned

Qualifications :

Your experience and skills include: To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience as a senior leader in a full-service luxury spa preferably within a hotel or resort setting
• Extensive knowledge of spa operations wellness treatments retail and current industry trends
• Degree or diploma in hospitality business or wellness-related field an asset
• Demonstrated ability to drive financial performance enhance guest satisfaction and foster employee engagement
• Familiarity with systems such as Book4Time Opera BirchStreet and Microsoft Office an asset
• Results-driven and adaptable with the ability to perform well under pressure and manage multiple priorities
• Leads by example and cultivates a strong team culture centered on accountability collaboration and high performance
• Flexibility to work weekends holidays and variable hours based on business needs

Yearly Salary Range $115000-$123000

Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time